HVAC Service Operations Coordinator

Burke Energy; Village of Brewster (NY); On-site; USD 28,000 - 40,000; Full time

Job summary

This full-time role offers a stable path within a growing home services provider, with opportunities for professional development. Equal opportunity employer and pay transparency compliance are noted in the posting.

Qualifications

• High School Diploma or Equivalent.
• 1–3 years administrative experience.
• 1–3 years customer service experience.
• Proficient in MS Office Suite, MS Outlook, and web navigation.
• Strong verbal and written communication skills.
• Able to work in a fast paced environment.

Responsibilities

• Data entry for P3, Energy and Salesforce systems for HVAC installations.
• Process, billing and account reconciling.
• Coordinate and schedule Natural Gas and HVAC Installations.
• Communicate with Field Supervisors, Service Technicians and other departments.
• Answer customer service calls when necessary.
• Responsible for propane tank inventory and SOX controls as assigned.
• Call customers to confirm appointments.
• Order equipment to ensure availability for installations.
• Process job closeouts in Energy and Salesforce.
• Scheduling service calls and providing work orders for Service Technicians according to urgency.
• Reviewing jobs in the service monitor to ensure they are dispatched and assigned as required.
• Assist Installation and Field Supervisors with various tasks as assigned.

Skills

Customer service

MS Office

MS Outlook

Communication

Troubleshooting

Teamwork

Education

High School Diploma or Equivalent

Tools

Web navigation

Job description

This full-time role offers a stable path within a growing home services provider, with opportunities for professional development. Equal opportunity employer and pay transparency compliance are noted in the posting.