Service Administrative Coordinator

Burke Energy; New York (NY); On-site; USD 28,000 - 40,000; Full time

Job summary

Burke Energy is seeking a Service Administrative Coordinator in Brewster, NY to support the service department with administrative tasks and ensure adherence to district and company policies. Responsibilities include data entry in P3, Energy and Salesforce for HVAC installs, scheduling, billing, and coordinating with field teams.

Ideal candidates will have 1-3 years of administrative and customer service experience, proficiency in MS Office and Salesforce, and strong communication skills for

Qualifications

• Data entry for P3, Energy and Salesforce systems for HVAC installations.
• Process, billing and account reconciliation.
• Coordinate and schedule Natural Gas and HVAC Installations.
• Communicate with Field Supervisors, Service Technicians and other departments.
• Answer customer service calls when necessary.
• Responsible for propane tank inventory and SOX controls as assigned.
• Call customers to confirm appointments.
• Order equipment to ensure availability for installations.
• Process job closeouts in Energy and Salesforce.
• Scheduling service calls and providing work orders for Service Technicians according to urgency.
• Reviewing jobs in the service monitor to ensure they are dispatched and assigned as required.
• Assist Installation and Field Supervisors with various tasks as assigned.

Responsibilities

• Data entry for P3, Energy and Salesforce systems for HVAC installations.
• Process, billing and account reconciling.
• Coordinate and schedule Natural Gas and HVAC Installations.
• Communicate with Field Supervisors, Service Technicians and other departments.
• Answer customer service calls when necessary.
• Responsible for propane tank inventory and SOX controls as assigned.
• Call customers to confirm appointments.
• Order equipment to ensure availability for installations.
• Process job closeouts in Energy and Salesforce.
• Scheduling service calls and providing work orders for Service Technicians according to urgency.
• Reviewing jobs in the service monitor to ensure they are dispatched and assigned as required.
• Assist Installation and Field Supervisors with various tasks as assigned.

Skills

Data entry

Customer service

MS Office Suite

MS Outlook

Web navigation

Verbal & written communication

Interpersonal skills

Troubleshooting

Education

High School Diploma or Equivalent

Tools

Salesforce

Energy system

P3 system

Job description

Are you interested in taking your next career step with an industry leader? Do you have exceptional organizational skills? Do you work well independently, as well as a part of a team? We have just the opportunity for you! We are a leading home services provider, and due to our continued growth we are looking for a highly skilled individual to work as a Service Administrative Coordinator.

Responsibilities:

As a Service Administrative Coordinator, you will be responsible for supporting the service department with administrative tasks as well as ensuring compliance of district and company policies.

• Data entry for P3, Energy and Salesforce systems for HVAC installations
• Process, billing and account reconciling
• Coordinate and schedule Natural Gas and HVAC Installations
• Communicate with Field Supervisors, Service Technicians and other departments
• Answer customer service calls when necessary
• Responsible for propane tank inventory and SOX controls as assigned
• Call customers to confirm appointments
• Order equipment to ensure availability for installations
• Process job closeouts in Energy and Salesforce
• Scheduling service calls and providing work orders for Service Technicians according to urgency
• Reviewing jobs in the service monitor to ensure they are dispatched and assigned as required
• Assist Installation and Field Supervisors with various tasks as assigned

Requirements:

As a Service Administrative Coordinator, you must be professional, pleasant and possesses the ability to function equally well in both a team environment and independently. It is also important that you display excellent verbal and written communication, interpersonal and active listening skills, along with the ability to interact effectively with both customers and coworkers.

Specific qualifications include:

• High School Diploma or Equivalent
• 1-3 of administrative experience
• 1-3 years of customer service experience
• Ability to work well in a fast paced environment
• Excellence in customer service, and solid interpersonal skills
• Proficient in MS Office Suite, MS Outlook, and Web navigation
• Strong troubleshooting abilities
• Ability to communicate effectively both orally and in writing

As a Service Administrative Coordinator, you will be part of an evolving organization that built its reputation on providing our customers with the best possible service. Our employees are one of the main keys to our continued success, therefore, we are committed to your professional development and you may find opportunities for advancement to roles of greater responsibility within our organization.

Build a rewarding career with an industry leader!

We are proud to be an equal opportunity employer, and are committed to a drug and alcohol-free workplace.

Position Type

Brewster, NY

Job Requirements

Full Time - Regular

Pay Range

Pay Range The estimated pay range for this job. Disclosing pay information promotes competitive and equitable pay.
The actual pay rate will depend on the person's qualifications and experience. $25.00 - $25.00

Pay Transparency

In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.