HVAC Service Manager: Lead Tech Team & Operations

Freedom Air and Plumbing; Rockledge (PA); On-site; USD 70,000 - 105,000; Full time

Benefits offered by this job

Weekly Paycheck

Company-Provided Vehicle & Fuel Card

401(k) Match & Health Benefits

Short & Long-Term Disability + Life 보험

Paid Time Off (PTO)

Employee Assistance Program

Job summary

Freedom Air and Plumbing in Rockledge, FL is seeking an HVAC Service Manager to lead a team of service technicians and drive service revenue. The role requires strong leadership, coaching, and field training to elevate performance.

You will coordinate with dispatch, manage payroll and field operations, and ensure safety and quality standards across the branch. A vehicle is included with the role.

Qualifications

• Minimum of 3 years proven HVAC management and/or sales experience in the Service Industry.
• Proven record in: Team Development, Sales/Operations, Customer Service
• MS Office Suite proficiency including Excel and PowerPoint
• Experience with Service Titan Preferred

Responsibilities

• Lead and manage Service Technicians using key performance metrics to drive revenue, productivity, close rates, and customer satisfaction.
• Provide ongoing field coaching, customer service development, and technical training to elevate team performance.
• Recruit, retain, and develop high-performing Service Technicians through strategic sourcing and engagement efforts.
• Partner with dispatch to align technician skillsets with service calls and optimize daily coverage and scheduling.
• Monitor daily, weekly, and monthly performance; lead team meetings and huddles to drive accountability and results.
• Oversee operational processes including payroll coordination, ticket review, truck inventory, AR issues, and day-to-day field support.
• Conduct regular field visits for quality assurance, engagement, and hands-on coaching.
• Collaborate with Branch Leadership to implement business strategies and ensure compliance and safety standards are met

Skills

Leadership

Team Development

Customer Service

Sales/Operations

Communication

Tools

Service Titan

Job description

Freedom Air and Plumbing in Rockledge, FL is seeking an HVAC Service Manager to lead a team of service technicians and drive service revenue. The role requires strong leadership, coaching, and field training to elevate performance.

You will coordinate with dispatch, manage payroll and field operations, and ensure safety and quality standards across the branch. A vehicle is included with the role.