HVAC Service Manager: Lead Tech Team & Drive Performance

Tom-Drexler-1; Town of Florida (NY); On-site; USD 70,000 - 105,000; Full time

Benefits offered by this job

Weekly Paycheck

Company-Provided Vehicle & Fuel Card

401(k) Match & Health Benefits (Med, D

Job summary

Freedom Air and Plumbing in Rockledge, FL is seeking an HVAC Service Manager to lead a team of service technicians and drive revenue through superior field performance.

You will coach technicians, recruit top talent, coordinate with dispatch, and oversee payroll, tickets, and inventory while ensuring safety standards and customer satisfaction.

Benefits include weekly pay, a company vehicle with fuel card, 401(k) match and health benefits, disability and life insurance, PTO and EAP.

Qualifications

• Minimum of 3 years proven HVAC management and/or sales experience in the Service Industry.
• Proven record in: Team Development, Sales/Operations, Customer Service
• Intermediate proficiency in MS Office Suite including proficient use of Excel and PowerPoint
• Experience with Service Titan Preferred

Responsibilities

• Lead and manage Service Technicians to drive revenue, productivity, close rates, and customer satisfaction.
• Provide ongoing field coaching, customer service development, and technical training to elevate team performance.
• Recruit, retain, and develop high-performing Service Technicians through strategic sourcing and engagement efforts.
• Partner with dispatch to align technician skillsets with service calls and optimize daily coverage and scheduling.
• Monitor daily, weekly, and monthly performance; lead team meetings and huddles to drive accountability and results.
• Oversee operational processes including payroll coordination, ticket review, truck inventory, AR issues, and day-to-day field support.
• Conduct regular field visits for quality assurance, engagement, and hands-on coaching.
• Collaborate with Branch Leadership to implement business strategies and ensure compliance and safety standards are met.

Skills

Leadership

Team Development

Customer Service

Problem-Solving

Decision-Making

Communication

Tools

Service Titan

Excel

PowerPoint

Job description

Freedom Air and Plumbing in Rockledge, FL is seeking an HVAC Service Manager to lead a team of service technicians and drive revenue through superior field performance.

You will coach technicians, recruit top talent, coordinate with dispatch, and oversee payroll, tickets, and inventory while ensuring safety standards and customer satisfaction.

Benefits include weekly pay, a company vehicle with fuel card, 401(k) match and health benefits, disability and life insurance, PTO and EAP.