HVAC Service Manager - Lead Tech Team & Customer Experience

Camflo Heating & Cooling, LLC; Flora (IN); On-site; USD 60,000 - 90,000; Full time

Job summary

Camflo Heating & Cooling, LLC in Flora, IN is seeking a Service Manager to lead on-site HVAC service operations, supervise technicians, and ensure safety and quality standards are consistently met. You will respond to customer inquiries and maintain clear communication with clients and the team.

You will mentor technicians, coordinate training, manage service documentation, and collaborate with leadership on process improvements and scheduling to deliver exceptional customer experiences.

Qualifications

• Strong leadership and team supervision experience.
• 2+ years of prior management experience.
• Diploma or equivalent; HVAC certifications a plus.

Responsibilities

• Oversee daily on-site HVAC service operations.
• Mentor technicians and coordinate training.
• Respond to customer inquiries and resolve issues.
• Review service metrics and support process improvements.

Skills

Leadership

Customer service

Time management

HVAC knowledge

CRM tooling

Data/metrics analysis

Professional communication

Reliability

Education

Diploma or equivalent

Tools

Scheduling software

Job description

Camflo Heating & Cooling, LLC in Flora, IN is seeking a Service Manager to lead on-site HVAC service operations, supervise technicians, and ensure safety and quality standards are consistently met. You will respond to customer inquiries and maintain clear communication with clients and the team.

You will mentor technicians, coordinate training, manage service documentation, and collaborate with leadership on process improvements and scheduling to deliver exceptional customer experiences.