Service Manager

Camflo Heating & Cooling, LLC; Flora (IN); On-site; USD 60,000 - 90,000; Full time

Job summary

Camflo Heating & Cooling, LLC in Flora, IN is seeking a Service Manager to lead on-site HVAC service operations, supervise technicians, and ensure safety and quality standards are consistently met. You will respond to customer inquiries and maintain clear communication with clients and the team.

You will mentor technicians, coordinate training, manage service documentation, and collaborate with leadership on process improvements and scheduling to deliver exceptional customer experiences.

Qualifications

• Strong leadership and team supervision experience.
• 2+ years of prior management experience.
• Diploma or equivalent; HVAC certifications a plus.

Responsibilities

• Oversee daily on-site HVAC service operations.
• Mentor technicians and coordinate training.
• Respond to customer inquiries and resolve issues.
• Review service metrics and support process improvements.

Skills

Leadership

Customer service

Time management

HVAC knowledge

CRM tooling

Data/metrics analysis

Professional communication

Reliability

Education

Diploma or equivalent

Tools

Scheduling software

Job description

Company Description

Camflo Heating & Cooling, is a locally focused HVAC company serving homeowners and businesses since 2009. The team specializes in heating, cooling, and indoor air quality solutions tailored to customer comfort and safety. Camflo emphasizes people before profits, placing exceptional service and honest communication at the center of its work. Team members are committed to delivering comfort and peace of mind in every interaction. Customer satisfaction remains a top priority, creating a collaborative and service-driven work environment.

Role Description

The Service Manager is a full-time, on-site role based in Flora, IN, responsible for overseeing daily HVAC service operations and supporting both technicians and customers. This role monitors work progress, and ensures quality standards and safety procedures are consistently met. The Service Manager responds to customer inquiries, resolves service issues, and maintains clear, professional communication with clients and team members. Additional responsibilities include mentoring technicians, coordinating training, managing service documentation, and collaborating with leadership on process improvements and efficiency. The role also involves reviewing service metrics, assisting with basic budgeting or resource planning, and ensuring a positive, customer-centered experience.

Qualifications

• Strong leadership and team supervision skills, with experience coaching and supporting field technicians or service staff.
• Excellent customer service, conflict resolution, and communication abilities for handling client concerns and coordinating with internal teams.
• Organizational and time management skills, including scheduling, prioritizing service calls, and managing multiple tasks in a fast-paced environment.
• Basic understanding of HVAC systems, service processes and safety practices; prior HVAC or trades industry experience is highly beneficial.
• Comfort with using computers and software for scheduling, documentation and reporting (e.g., service management or CRM tools).
• Ability to analyze service performance metrics, identify operational issues and propose practical improvements.
• High level of reliability, professionalism and integrity, with a commitment to "people before profits" and customer satisfaction.
• Diploma or equivalent required; additional technical training, HVAC certifications or management coursework are a plus.
• 2 plus years of prior management experience.