HVAC Service Manager: Lead Team, Optimize Field Ops

Bee's-Plumbing-and-Heatin; Seattle (WA); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Comprehensive medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Job summary

We expect 5+ years in HVAC with supervisory experience, relevant licenses, and strong leadership and communication skills. The role offers a competitive salary, comprehensive benefits, and opportunities for professional growth.

Qualifications

• High school diploma or GED; technical training in HVAC preferred.
• Minimum 5 years in HVAC services, with at least 2 years in a supervisory role.
• 06B or 06A Restricted License
• EL01 or El02 Administrative Licenses
• Proven knowledge of HVAC systems, safety standards, and troubleshooting techniques.
• Exceptional leadership, communication, and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Competitive salary and performance-based bonuses.
• Comprehensive medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Generous paid time off and holidays.
• Professional development and training opportunities.

Responsibilities

• Supervise, mentor, and inspire a team of HVAC technicians to achieve service excellence.
• Conduct regular team meetings to share updates, provide training, and foster a positive team culture.
• Oversee the recruitment, onboarding, and continuous professional development of team members.
• Coordinate and manage daily service schedules, optimizing technician productivity.
• Ensure timely completion of service calls and maintain high-quality standards.
• Monitor and enforce safety protocols to promote a secure working environment.
• Serve as the primary point of contact for escalated customer inquiries, ensuring resolution and satisfaction.
• Maintain strong relationships with clients by addressing feedback and enhancing service offerings.
• Develop and manage the service department’s budget, focusing on cost control and profitability.
• Track expenses and revenue to ensure the department meets financial goals.
• Evaluate current service processes, identifying opportunities for efficiency and quality improvement.
• Implement advanced HVAC technologies and best practices to stay ahead in the industry.
• Ensure adherence to industry standards and regulatory requirements.
• Maintain accurate service records and reports for internal and external use.

Skills

HVAC knowledge

Leadership

Team management

Safety standards

Troubleshooting

Education

High school diploma or GED

Technical HVAC training

Job description

We expect 5+ years in HVAC with supervisory experience, relevant licenses, and strong leadership and communication skills. The role offers a competitive salary, comprehensive benefits, and opportunities for professional growth.