HVAC Service Manager — Lead Elite Tech Team & Data-Driven Ops

Cline's Heating and Air; Spokane Valley (WA); On-site; USD 85,000 - 200,000; Full time

Benefits offered by this job

Company-provided vehicle

Medical, Dental, and Vision Insurance

401K Plan

Paid holidays and vacation

Opportunities for training and advancement

Job summary

Cline's Heating and Air in Spokane Valley, WA, is seeking an HVAC Service Manager to oversee both commercial and residential teams. The role requires strong leadership to maintain high standards of service quality, compliance, and customer satisfaction. The ideal candidate should have significant experience in HVAC services and a strong commitment to developing a skilled workforce. The position offers a competitive salary range of $85,000-$200,000, with benefits including a company vehicle, insurance, and opportunities for advancement.

Qualifications

• Proven leadership experience in managing HVAC service teams.
• Strong communication skills to ensure excellent customer interactions.
• Experience in performance management and coaching of technicians.

Responsibilities

• Oversee recruitment, onboarding, and development of technicians.
• Manage daily scheduling and dispatch for service calls.
• Ensure customer satisfaction by owning escalated issues.

Skills

Leadership Skills

Customer Service Excellence

Performance Management

Safety Compliance

Technical Knowledge in HVAC

Education

High school diploma or equivalent

Certification in HVAC

Tools

ServiceTitan

Job description

Cline's Heating and Air in Spokane Valley, WA, is seeking an HVAC Service Manager to oversee both commercial and residential teams. The role requires strong leadership to maintain high standards of service quality, compliance, and customer satisfaction. The ideal candidate should have significant experience in HVAC services and a strong commitment to developing a skilled workforce. The position offers a competitive salary range of $85,000-$200,000, with benefits including a company vehicle, insurance, and opportunities for advancement.