HVAC Service Manager: Lead Field Excellence

Wrench Group; Houston (TX); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Six-Figure salary + Bonus

Company vehicle + gas card & toll tag

PTO Plan

Health, Vision and Dental plans

401K Retirement Plan with companymatch

Life Insurance, Short-Term and Long-30

Job summary

Abacus Houston is seeking an HVAC Service Manager to lead daily field operations, develop and train technicians, and drive customer service excellence. You will oversee scheduling, warranties, inventory, and performance metrics while promoting continuous improvement and sales growth within a dynamic team.

Ideal candidates have 5+ years HVAC experience, strong leadership, and proficiency with Microsoft Office. A bachelor’s degree is preferred. This is a full-time on-site role in Houston, TX.

Qualifications

• Minimum 5 years experience in HVAC.
• Bachelor's degree preferred.
• Strong leadership and team management skills.
• Lennox and Carrier knowledge preferred.
• Proficient in Microsoft Office and reporting tools.

Responsibilities

• Develop a culture of performance excellence to encourage employment growth.
• Drive the HVAC department sales through training and development of the field technicians.
• Maintain operational excellence through invoice completion, inventory control, safety awareness, and accurate reporting.
• Coach service technicians on how to increase average ticket, closing rate and monthly truck revenue.
• Provide a constant flow of product and sales training.
• Promote lead generation.
• Monitor and control call backs and warranties.
• Handle all escalated customer concerns by demonstrating 100% customer satisfaction.

Skills

Leadership

Sales-driven

Training & development

Communication

Problem solving

Education

High School Diploma or equivalent

Bachelor's Degree preferred

Tools

Microsoft Office

Job description

Abacus Houston is seeking an HVAC Service Manager to lead daily field operations, develop and train technicians, and drive customer service excellence. You will oversee scheduling, warranties, inventory, and performance metrics while promoting continuous improvement and sales growth within a dynamic team.

Ideal candidates have 5+ years HVAC experience, strong leadership, and proficiency with Microsoft Office. A bachelor’s degree is preferred. This is a full-time on-site role in Houston, TX.