HVAC Service Manager

Abacus Plumbing, Air Conditioning and Electrical; Houston (TX); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Six-figure salary + bonus

Company vehicle

PTO plan

Health, Vision and Dental insurance

401K with company match up to 30%

Life Insurance & Disability

Job summary

Abacus Plumbing, Air Conditioning and Electrical in Houston is seeking an HVAC Service Manager to lead daily field operations, staff development, and vendor relations. You will drive service excellence, coach technicians, and monitor performance to ensure top-tier customer experiences.

The role emphasizes training, sales growth, and operational efficiency, with a six-figure salary plus bonus and a comprehensive benefits package.

Qualifications

• HVAC field experience with leadership responsibility.
• Experience implementing training programs and building teams.
• Strong troubleshooting knowledge of HVAC systems in field and over the phone.
• Proficient in Microsoft Office suite.

Responsibilities

• Develop a culture of performance excellence to encourage employment growth.
• Drive department sales through training and development of field technicians.
• Maintain operational excellence through invoicing, inventory control, and reporting.
• Coach technicians to increase ticket size, closing rate, and revenue.
• Provide ongoing product and sales training to staff.
• Promote lead generation and customer satisfaction.
• Monitor callbacks and warranty issues; resolve escalations.

Skills

Leadership

HVAC expertise

Troubleshooting HVAC

Training program development

Communication skills

Time management

Sales mindset

Education

Bachelor's Degree

High School Diploma or equivalent

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Job description

Overview

Abacus is currently seeking an HVAC Service Manager to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our HVAC Service Managers are tasked with managing daily field operations, employee development & training, retention, vendor meetings and ensuring the technicians are providing outstanding service to our customers.

What's In It For Me?

• Six-Figure salary + Bonus
• Company vehicle + gas card & toll tag
• PTO Plan
• Health, Vision and Dental plans for you and your family to choose from
• 401K Retirement Plan with company match up to 30%
• Life Insurance, Short-Term and Long-Term Disability
• Special Program Options: FSA, EAP, Legal Services, and Identity Theft
• Continuous Training for your Professional Development
• Working in a dynamic, collaborative, and fun environment
• Coached and supported career growth

Responsibilities

What Will I Do?

• Develop a culture of performance excellence to encourage employment growth
• Drive the HVAC department sales through training and development of the field technicians
• Maintain operational excellence through invoice completion, inventory control, safety awareness, and accurate reporting
• Coach service technicians on how to increase average ticket, closing rate and monthly truck revenue
• Provide a constantflow of product and sales training
• Promote lead generation
• Monitor and controlcall backs and warranties
• Handle all escalated customer concernsby demonstrating 100% customer satisfaction

Qualifications

Do I have What it Takes?

• High School Diploma or equivalent; Bachelor's Degree preferred.
• Minimum of 5 years experience in HVAC.
• Lennox and Carrier specific knowledge preferred
• Experience with implementing training programs and developing teams.
• Strong knowledge of trouble-shooting HVAC systems, in the field & over the phone.
• High-end communicating system knowledge.
• Lennox-specific knowledge preferred.
• Proficient in Microsoft Suite (excel, powerpoint, word).
• Heavy residential experience.
• Excellent leadership skills and team mentality to enhance team productivity.
• Have an understanding of general HVAC design with have an overall general knowledge of HVAC material costs.
• Positive energy and enthusiasm to drive sales and company growth.
• Ability to prioritize, set goals, and manage multiple tasks, handle deadlines.

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Wrench Group and its affiliates comply with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact the company Human Resources office.

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