HVAC Service Manager

ZipRecruiter; West Windsor (NJ); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading company is seeking a Service Manager to oversee daily operations, manage team performance, and ensure customer satisfaction. The role requires strong leadership and communication skills, along with a background in the trade industry. Responsibilities include budget management, project planning, and ensuring compliance with safety standards. Ideal candidates will have significant experience and a relevant degree.

Qualifications

• 5+ years of experience in the trade industry.
• Strong knowledge of systems, codes, and best practices.

Responsibilities

• Oversee daily operations of the service department.
• Manage budget and financial performance.
• Ensure excellent customer service and satisfaction.

Skills

Leadership

Communication

Negotiation

Problem-solving

Decision-making

Education

Associates or Bachelor's Degree

Job description

Job Description

Position Overview

As Service Manager, you will oversee and manage the daily operations of the service department, ensuring efficient service delivery, adherence to quality standards, and customer satisfaction. You will lead a team, ensure exceptional customer service, meet budget goals, and drive operational excellence.

Essential Job Functions

All essential functions must adhere to our client's standards.

Team Leadership:

• Hire, train, and supervise department staff.
• Provide guidance, coaching, and support to team members.
• Set performance targets and conduct evaluations.
• Monitor project progress and address issues or delays.

Budget Management:

• Monitor financial performance and manage the department's budget.
• Track expenses, labor hours, and revenue; adjust as needed.
• Identify opportunities for cost savings or revenue growth.

Customer Service:

• Ensure excellent customer service and satisfaction.
• Handle inquiries, complaints, and escalations.
• Follow client customer service standards and protocols.

Continuous Improvement & Compliance:

• Identify process improvements, develop solutions, and collaborate with upper management.
• Stay updated on industry trends and best practices.
• Collaborate with other departments.
• Ensure compliance with relevant laws, regulations, and safety standards.
• Follow client safety protocols.
• Manage callbacks by identifying triggers and corrective actions to reduce future callbacks.

Reporting and Documentation:

• Maintain records of service activities.
• Provide performance reports to management.
• Participate in and host team meetings regularly.

Project Planning:

• Work with sales and customer service teams to understand project requirements.
• Create detailed installation plans with timelines, resources, and budgets.
• Ensure availability of equipment, materials, and resources.

Other Duties:

• Perform additional duties as assigned by supervisors or management.

Required Skills and Experience:

• Associates or Bachelor's Degree or equivalent experience in the trade industry.
• 5+ years of experience in the trade industry.
• Strong knowledge of systems, codes, and best practices.
• Proficiency in project management, planning, budgeting, and resource allocation.
• Excellent leadership, communication, and negotiation skills.
• Problem-solving and decision-making abilities.
• Knowledge of safety standards and regulations.

Working Conditions:

Environment:

• Primarily fieldwork with occasional office work.
• Moderate noise levels.
• Occasional evening, early morning, weekend, and holiday hours.

Physical Abilities:

• Prolonged computer use, including sitting and keyboard use.
• Effective communication skills.
• Ability to communicate via computer and phone.
• Visual acuity for close and distance vision.
• Physical effort including reaching, stooping, kneeling, standing, walking, climbing, and carrying up to 75 lbs.

Our client values equal opportunity and considers all applicants based on individual merit, without discrimination based on various characteristics.

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