HVAC Service Manager

ZipRecruiter; East Orange (NJ); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player in HVAC services is seeking a dedicated leader to oversee a team of field service technicians. In this pivotal role, you will implement and review service procedures, conduct training sessions, and ensure all jobs are completed efficiently and within budget. This family-owned company prides itself on fostering a positive team culture while delivering top-notch service to residential and commercial clients across New Jersey. If you have a passion for leadership and a commitment to excellence, this opportunity is perfect for you.

Qualifications

• Experience in overseeing field service teams and conducting training.
• Strong communication skills for effective team collaboration.

Responsibilities

• Oversee field service technicians and ensure timely job completion.
• Conduct training and implement service procedures for the team.

Skills

Leadership

Communication

Training and Development

Project Management

Scheduling

Education

High School Diploma

HVAC Certification

Job description

Job Description

• Oversee a crew of field service technicians
• Conduct weekly meetings to implement/review service procedures and offer on-going training
• Implement field & office procedures to advance service department
• Identify and provide training opportunities
• Communicate/assist/follow-up with field technicians throughout the day
• Close out jobs directly with technicians while on site
• Ensure proper follow-up for on-going jobs (ordering parts, sending quotes, contacting customers)
• Assist dispatcher with scheduling throughout the day
• Ensure all jobs are being completed in a timely manner and within budget
• Conduct project site visits, as needed
• Review and prepare all closed jobs for billing by ensuring all tech notes are detailed and job costs are correct
• Assist with weekend/after-hours emergency service calls
• Assist in building a positive, healthy team culture

Company Description
We’re a small, family-owned HVAC company with big dreams to be the best HVAC company in New Jersey. We cover a large portion of central and northern NJ, with a large presence in Hudson and Bergen counties. Our scope of business ranges from residential to large commercial buildings, offering service, maintenance and installation.