HVAC Service Manager

Sila Services; South Windsor (CT); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

401(k) with company match

Health, Dental & Vision Insurance

Paid Time Off

Ongoing training & professional development

Performance bonuses & commission opportunities

Job summary

A leading HVAC company in South Windsor, CT is searching for a Service Manager to oversee and grow its residential HVAC service department. The ideal candidate will possess a Connecticut HVAC license and have significant hands-on experience in the field, along with proven leadership skills. Responsibilities include mentoring technicians, monitoring performance metrics, and driving revenue growth through exceptional customer service. This full-time role offers competitive salary and comprehensive benefits.

Qualifications

• Must hold a valid Connecticut HVAC license.
• Minimum 3–5 years in HVAC supervisory or management role.
• 5–8+ years of hands-on HVAC service experience.
• Experience reviewing reports and technician performance metrics.

Responsibilities

• Lead and mentor service technicians to achieve goals.
• Oversee scheduling and technician productivity.
• Help develop annual budgets and manage expenses.
• Drive revenue growth through coaching and ethical upselling.

Skills

Leadership

HVAC systems knowledge

Customer satisfaction

Data analysis

Technical training

Education

Connecticut HVAC license

EPA Universal Certification

Tools

ServiceTitan

Microsoft Office

Job description

Are You Ready to Lead From the Front?

Glasco Heating & Air Conditioning is seeking a strong, field-driven Service Leader to oversee and grow our residential HVAC service department in South Windsor, CT.

We are looking for a CT-licensed HVAC professional who combines technical expertise with leadership ability. This is an opportunity for a proven Service Manager, Service Lead, Technical Field Representative, or Senior Service Technician with reporting and team oversight experience who is ready to elevate performance, accountability, and customer satisfaction.

If you believe leadership means setting the standard, mentoring technicians, driving revenue ethically, and delivering exceptional customer experiences — we want to talk to you.

$85,000 - $110,000 a year

What You’ll Do

As our Service Manager, you will serve as a leader, coach, technical authority, and revenue driver for the service department.

Leadership & Team Development

• Lead, mentor, and hold accountable service technicians to achieve performance and customer satisfaction goals
• Conduct ride‑alongs, field evaluations, and technical training
• Recruit, interview, and onboard new technicians
• Run daily huddles, weekly meetings, and 1:1 performance reviews
• Provide hands‑on field support during peak demand
• Ensure a culture focused on safety, professionalism, and accountability

Operational Oversight

• Oversee scheduling, dispatch coordination, and technician productivity
• Review invoices, job documentation, photos, and reports for accuracy and profitability
• Monitor KPIs including revenue, conversion rates, callbacks, and technician efficiency
• Prepare/review payroll, commissions, and performance incentives
• Assist in managing inventory and truck stock with warehouse coordination
• Collaborate with call center and dispatch to maximize opportunity flow
• Assist with price book updates and ensure profit margins are maintained

Financial & Performance Management

• Help develop annual budgets and manage departmental expenses
• Drive revenue growth through coaching and ethical upselling practices
• Track and report department performance metrics
• Ensure staffing levels align with seasonal demand

Required Qualifications

• Must hold a valid Connecticut HVAC license
• EPA Universal Certification
• Valid driver’s license with clean driving record
• Minimum 3–5 years in HVAC supervisory, lead technician, or management role
• 5–8+ years of hands‑on HVAC service experience
• Strong knowledge of HVAC systems, diagnostics, repairs, duct modifications, and system design
• Experience reviewing reports, job costing, and technician performance metrics
• ServiceTitan experience strongly preferred
• Proficiency with Microsoft Office (Excel, Word)
• Knowledge of OSHA safety standards
• Ability to work Saturdays when business demands require
• Willingness to perform local travel (~25%)

Ideal Background Profiles

We encourage candidates with experience as:

• HVAC Service Manager
• Service Lead / Lead Technician
• Technical Field Representative
• Senior Service Technician with reporting and coaching responsibilities

What We Offer

• 401(k) with company match
• Health, Dental & Vision Insurance
• Health Savings Account (HSA)
• Paid Time Off (Vacation, Sick, Personal)
• Parental Leave
• Short-Term & Long-Term Disability
• Company-Paid Life Insurance
• Ongoing training & professional development
• Friends & Family Service Discounts
• Year‑round work stability
• Performance bonuses & commission opportunities

Schedule

• Full-time
• Monday–Friday
• Saturdays as needed
• Year‑round employment

The Leader We’re Looking For

• A licensed CT HVAC professional
• Confident leading from the field, not just the office
• Data‑driven and comfortable reviewing performance metrics
• Organized, decisive, and accountable
• Passionate about developing technicians
• Focused on customer satisfaction and revenue growth
• Experienced with ServiceTitan or similar field service software

If you're ready to take ownership of a growing service department and make a measurable impact in South Windsor and surrounding communities, we’d love to connect.