HVAC Service Manager

Sila; South Windsor (CT); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

401(k) with company match

Health, Dental & Vision Insurance

Health Savings Account

Paid Time Off

Parental Leave

Short-Term & Long-Term Disability

Company-Paid Life Insurance

Ongoing training & professional dev.

Friends & Family Service Discounts

Year-round work stability

Performance bonuses & commission

Job summary

Glasco Heating & Air Conditioning in South Windsor, CT is seeking a strong, field‑driven Service Leader to oversee and grow our residential HVAC service department. The role requires leadership, mentoring technicians, and a data‑driven approach to improve performance and customer satisfaction.

You are a CT‑licensed HVAC professional with experience in service management or senior technician roles, ready to elevate service metrics, revenue growth, and field accountability while delivering

Qualifications

• CT-licensed HVAC professional with leadership ability.
• Experience leading from the field with mentoring and oversight of technicians.
• Ability to elevate performance, accountability, and customer satisfaction.

Responsibilities

• Oversee and grow the residential HVAC service department, mentor technicians, review and analyze performance metrics, drive revenue growth ethically, and maintain a high level of customer satisfaction.

Skills

CT HVAC license

Leadership

Team management

Data-driven

Customer focus

Education

HVAC certification

Tools

ServiceTitan

Job description

Are You Ready to Lead From the Front?

Glasco Heating & Air Conditioning is seeking a strong, field‑driven Service Leader to oversee and grow our residential HVAC service department in South Windsor, CT.

We are looking for a CT‑licensed HVAC professional who combines technical expertise with leadership ability. This is an opportunity for a proven Service Manager, Service Lead, Technical Field Representative, or Senior Service Technician with reporting and team oversight experience who is ready to elevate performance, accountability, and customer satisfaction.

If you believe leadership means setting the standard, mentoring technicians, driving revenue ethically, and delivering exceptional customer experiences — we want to talk to you.

Responsibilities

Oversee and grow the residential HVAC service department, mentor technicians, review and analyze performance metrics, drive revenue growth ethically, and maintain a high level of customer satisfaction.

What We Offer

• 401(k) with company match
• Health, Dental & Vision Insurance
• Health Savings Account (HSA)
• Paid Time Off (Vacation, Sick, Personal)
• Parental Leave
• Short‑Term & Long‑Term Disability
• Company‑Paid Life Insurance
• Ongoing training & professional development
• Friends & Family Service Discounts
• Year‑round work stability
• Performance bonuses & commission opportunities

Schedule

• Full‑time
• Monday–Friday
• Saturdays as needed
• Year‑round employment

The Leader We’re Looking For

You are:

• A licensed CT HVAC professional
• Confident leading from the field, not just the office
• Data‑driven and comfortable reviewing performance metrics
• Organized, decisive, and accountable
• Passionate about developing technicians
• Focused on customer satisfaction and revenue growth
• Experienced with ServiceTitan or similar field service software

If you're ready to take ownership of a growing service department and make a measurable impact in South Windsor and surrounding communities, we’d love to connect.