Inbound Sales Development Representative

ServiceTitan; Chicago (IL); Hybrid; USD 37,098 - 39,743; Full time

Benefits offered by this job

Flexible time off

Company-paid medical, dental, and vision

401(k) match

Parental leave

Fertility services support

Pet insurance

Job summary

ServiceTitan is seeking a Sales Development Representative based in Chicago, Illinois. The role focuses on building a strong pipeline of prospective customers through effective lead generation and strategic engagement. Ideal candidates will possess exceptional communication skills and a self-motivated, team-oriented mindset. The company offers a competitive salary ranging from $26.93 to $28.85 per hour, accompanied by extensive training and a supportive work environment. Additional benefits include health coverage, flexible time off, and personal development opportunities.

Qualifications

• Able to manage a high volume of daily phone and e-mail contacts.
• Demonstrates genuine self-motivation and continuous improvement.
• Eager to seek and adapt feedback for growth.
• Collaborates effectively with teammates.
• Thinks outside the box to solve problems.

Responsibilities

• Build a pipeline of prospective customers through lead sourcing.
• Engage and build rapport with prospects creatively.
• Book product demonstrations successfully.
• Articulate product value to prospects clearly.
• Achieve daily KPIs and monthly quotas.

Skills

Exceptional verbal and written communication skills

Ambition

Coachability

Teamwork

Adaptability

Tools

Salesforce

Salesloft

Gong

ChiliPiper

Job description

Why You'll Love This Role

• Career Foundation: You will be given extensive coaching and development from managers, enablement coaches, and various teams to ensure you are set up for a successful, long‑term career in Sales.
• Culture of Excellence: Join a team motivated to be the best every day by continuously applying feedback and best practices.
• Direct Impact: You lead the charge in transforming an industry and shaping your future career by being the initial voice of ServiceTitan.

What You'll Do (Responsibilities)

• Pipeline Generation: Build a strong pipeline of prospective customers by sourcing leads and converting inbound opportunities efficiently.
• Strategic Engagement: Implement creative ways to engage and build rapport to maintain and progress your book of prospects.
• Meeting Conversion: Successfully book product demonstrations between ServiceTitan and potential customers by collaborating with Account Executives to secure partnerships.
• Value Communication: Clearly articulate the product's value and areas of opportunity to prospects via phone and/or e‑mail.
• Goal Achievement: Achieve and exceed daily KPIs and monthly quota for qualified meetings and pipeline generation.

What You'll Bring (Qualifications)

• Communication: Exceptional verbal and written communication skills to manage a high volume of daily phone and e‑mail contacts.
• Ambition: An attitude that every day is an opportunity to improve, demonstrating genuine self‑motivation.
• Coachability: A strong appetite to seek and adapt feedback to drive continuous improvement.
• Teamwork: A strong team player mentality demonstrated by effective collaboration and a positive influence on colleagues.
• Adaptability: Ability to think outside the box and proactively address potential roadblocks.

Our Investment in Your Success

• Fast Track Your Sales Career: Learn directly from experienced sales leaders and advance into roles like Account Executive, Sales Manager, or Customer Success based on interest.
• High Earning Potential: Your hard work is directly rewarded with a competitive compensation plan and high earning potential.
• Structured 2‑Month Enablement Program
  • Comprehensive new hire orientation.
  • In‑depth training on the trades industry, customer personas, and Ideal Client Profiles.
  • Master our Tech Stack: Dedicated training on Salesforce, Salesloft, Gong, and ChiliPiper.
• Personalized Development: Benefit from one‑on‑one call review coaching sessions, interactive role‑playing, and hands‑on learning with your manager.

Hybrid Schedule

Our policy states that if you are within approximately 40 miles of a Hub office, you will be required to work in the office 1‑2 days a week.

What We Offer

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities. Great work is rewarded through Bonusly, peer‑nominated awards, and more.
• Holistic health and wellness benefits: Company‑paid medical, dental, and vision (100% employer‑paid options and 90% coverage for dependents), FSA and HSA, 401(k) match, and telehealth options including memberships to One Medical.
• Support for Titans at all stages of life: Parental leave and support, up to $20,000 in fertility services, surrogacy and adoption reimbursement, on‑demand maternity support, free breast milk shipping, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life makes our product and culture great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected hourly rate for this role for candidates residing in the United States is between $26.93 USD and $28.85 USD, and this position is commission‑eligible. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation may vary depending on skills, performance, qualifications, experience, and location. In addition to the base salary, the total compensation package includes equity and a holistic suite of benefits.