HVAC Service Manager

Tech9; Pasadena (CA); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Quarterly bonuses

Health insurance

401(k) with employer matching

Paid time off + 6 holidays

Birthday off

Job summary

Air-Tech HVAC is seeking a Service Manager to lead and develop the service team, driving growth and profitability of the department. You'll coach technicians, improve performance, and deliver exceptional customer experiences in the San Gabriel Valley area.

Ideal candidates have 5+ years in HVAC, leadership experience, and EPA certification. A valid driver's license and knowledge of codes are required. The role offers a path to long-term career growth and competitive compensation.

Qualifications

• 5+ years HVAC service experience
• Previous supervisory or leadership experience
• EPA Certified
• Strong knowledge of HVAC systems, local codes, and industry standards
• Valid driver's license and good DMV record

Responsibilities

• Lead, coach, and develop HVAC service technicians
• Improve technician performance, productivity, and customer experience
• Provide technical support and help technicians solve difficult HVAC problems
• Drive service department revenue through strong team performance and accountability
• Monitor KPIs, sales performance, and department goals
• Coach technicians on presenting honest repair and replacement options to customers
• Help improve call conversion, average ticket, and department profitability
• Resolve customer concerns and maintain high customer satisfaction

Skills

HVAC expertise

Leadership

Coaching

Customer service

Communication

Education

EPA certified

Job description

HVAC Service ManagerFeel like you’ve outgrown where you’re at… but no one’s noticed?You’ve been in HVAC for years. You know how to diagnose problems, handle tough customers, and get the job done right.Maybe you’re already the person other technicians come to when they need help. You’re solving problems, training others, and taking on more responsibility—but you’re still treated like just another number.You know you’re capable of more.If that’s you, keep reading.Who We AreAt Air-Tech HVAC, we’re not just another HVAC company.We’re a second-generation, family-owned company serving the San Gabriel Valley and surrounding communities since 1988. We’ve built our reputation by doing things the right way, every time—and by investing in our people just as much as our customers.We have a strong customer base, proven systems, effective marketing, reliable equipment, and a first-class training facility.We’re growing, and we’re looking for a Service Manager ready to step up, take ownership, and help lead our service department into its next chapter.What You’ll Be DoingAs our Service Manager, you’ll be responsible for leading and developing our service team while helping drive the growth and profitability of the department.You’ll be responsible for:Leading, coaching, and developing our HVAC service techniciansImproving technician performance, productivity, and customer experienceProviding technical support and helping technicians solve difficult HVAC problemsDriving service department revenue through strong team performance and accountabilityMonitoring KPIs, sales performance, and department goalsCoaching technicians on presenting honest repair and replacement options to customersHelping improve call conversion, average ticket, and overall department profitabilityResolving customer concerns and maintaining a high level of customer satisfactionIdentifying training opportunities and providing hands-on developmentEnsuring technicians have the materials, equipment, and resources needed to succeedHolding the team accountable to company standards, safety, and performance expectationsWorking with leadership to develop strategies that support continued company growthWhat We’re Looking ForWe’re looking for someone who knows HVAC—but also knows how to lead people and drive results.5+ years of HVAC service experiencePrevious supervisory or leadership experienceEPA CertifiedStrong knowledge of HVAC systems, local codes, and industry standardsValid driver's license and good DMV recordStrong communication and problem-solving skillsUnderstanding of HVAC service sales and the ability to coach technicians on presenting optionsExperience with performance metrics, revenue goals, or department profitabilityMore importantly, we’re looking for someone who:Is ready to take the next step in their careerCan lead without an egoHolds people accountable while helping them growTakes ownership and leads by exampleUnderstands that great customer service and strong financial performance go hand in handWants to build a team, grow a department, and make an impactWhy Make the Move to Air-Tech?Because sometimes you’ve outgrown your current position.You have the experience. You have the knowledge. You know how to lead.You just need a company that gives you the opportunity to do it.At Air-Tech, you’ll get:A team that wants to grow and improveLeadership that invests in your developmentA strong customer base and proven systemsFirst-class training and educationReliable trucks and equipmentEffective multimedia marketingOpportunities to grow professionally and financiallyA company that recognizes hard work and rewards resultsWhat We OfferQuarterly performance bonusesFull benefits, including health insurance and 401(k) with employer matchingPaid time off + 6 paid holidaysYour birthday as a paid day offSteady, year-round workCompany-provided uniformsBranded company truck and gas cardCompany iPhone and iPadCompany team-building eventsLong-term career growth opportunitiesThis Isn’t Just Another Management JobThis is an opportunity to build a high-performing service department.You’ll develop your team, improve technician performance, create an exceptional customer experience, and help drive the revenue and profitability that allow our company—and our people—to continue growing.We’re looking for a leader who understands that sales isn’t about pushing customers into something they don’t need. It’s about educating homeowners, building trust, and helping them make the right decision for their home.This isn’t the place to coast.It’s for someone ready to step up, take ownership, drive results, and help shape the future of a growing HVAC company.Your experience deserves more. Your leadership deserves to be recognized. And your career deserves a place to grow.Join Air-Tech HVAC and help us continue doing things the right way, every time.E04JI800rkcr4099r9c