HVAC Service Manager

Polestar-Plumbing-Heating-; Overland Park (KS); On-site; USD 115,000 - 160,000; Full time

Benefits offered by this job

Weekly pay

PTO and Paid Holidays

401(k) with 40% match

Medical, Dental, Vision

Life Insurance

Long-Term Disability

Job summary

Polestar Plumbing Heating & Cooling is seeking a data-driven and performance-minded HVAC Service Manager to lead our service team with precision and accountability. If you excel at coaching technicians, analyzing KPIs, and driving revenue and customer satisfaction, this role is built for you.

You will lead, coach, and develop a team of HVAC service technicians to hit daily, weekly, and monthly KPIs, while ensuring adherence to processes, pricing, and safety protocols.

Qualifications

• Proven experience managing HVAC service teams in a residential setting.
• Strong ability to analyze KPIs and coach based on data.
• Excellent communication and leadership skills.
• Ability to train technicians in technical and customer-service skills.
• Operational mindset focused on efficiency, profitability, and safety.

Responsibilities

• Lead, coach, and develop a team of HVAC service technicians to hit KPIs.
• Own and improve team performance in revenue per tech/day, ticket value, and close rate.
• Run daily huddles, ride-alongs, coaching sessions, and performance reviews.
• Ensure adherence to Polestar processes, pricing, and safety protocols.
• Monitor dispatch board, capacity, call flow, job accuracy, and profitability.
• Partner with leadership to set goals and implement performance plans.

Skills

HVAC management

KPI analytics

Team leadership

Customer communication

Process compliance

Job description

Description

Polestar Plumbing, Heating & Cooling is growing fast, and we’re looking for a data-driven and performance-minded HVAC Service Manager who can lead our service team with precision, accountability, and high-performance energy. If you excel at coaching technicians, analyzing KPIs, and driving revenue and customer satisfaction, this role is built for you.

Why Join Us:

• Total compensation between $115K-$160K, combining a competitive base salary with strong performance incentives.
• Performance-focused culture with high standards and strong support.
• Commitment to continuous training, professional development, and career growth
• Weekly Pay
• PTO and Paid Holidays
• Build wealth for tomorrow with Polestar’s 401(k) plan-we match up to 40% to supercharge your retirement
• Comprehensive benefits package including Medical, Dental, Vision, Accidental & Critical illness coverages
• Paid $15,000 Life Insurance and Long-Term Disability coverage

What You’ll Be Doing

• Lead, coach, and develop a team of HVAC service technicians to hit (and exceed) daily, weekly, and monthly KPIs.
• Own and improve team performance in key metrics such as:
  • Revenue per Tech / per Day
  • Average Ticket & Close Rate
  • Membership Conversions & Renewals
  • Recall Percentage
  • Customer Satisfaction / Google Reviews
• Run daily huddles, ride-alongs, coaching sessions, and performance reviews.
• Ensure technicians follow Polestar processes, pricing, standards, and safety protocols.
• Monitor dispatch board, capacity, call flow, job accuracy, and profitability.
• Partner with leadership to set monthly goals, adjust KPIs, and implement performance plans.
• Ensure proper training on diagnostics, communication, customer experience, and service-based selling.
• Foster a positive, accountable, growth-oriented team culture.

What You Bring

• Proven experience managing HVAC service teams in a residential environment.
• Strong ability to analyze numbers, interpret performance data, and coach based on KPIs.
• Excellent communication and leadership skills.
• Ability to train technicians in both technical and customer-facing skills.
• Operational mindset: efficiency, profitability, process compliance, and customer care.
• Ability to excel in a fast-paced, growing service company.

At Polestar Plumbing Heating & Cooling you will be appreciated by your team, our customers, and have a direct impact on the success of the entire organization.

Polestar Plumbing Heating & Air Conditioning is an Equal Opportunity Employe'r.