Service Manager

TrustalRecruiting; Orrville (OH); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Company holidays

Tech package

Executive coaching

Professional development

Job summary

Aire Serv of NE Ohio is seeking an experienced HVAC Service Manager in Orrville, OH. This hands-on leadership role requires 4–7 years in residential HVAC, including technician work, and fluency with ServiceTitan.

You will own the residential service department, drive margins, mentor field staff, and optimize dispatch and inventory to deliver high quality service. Join a dynamic team that rewards ownership with strong base pay and performance bonuses.

Qualifications

• 4 to 7 years of residential HVAC experience, including hands-on experience as an HVAC technician.
• Fluent with ServiceTitan and proficient with modern trade-management tools.
• Problem-solver with an owner mindset and proactive process improvements.
• Ability to read reports, understand margin drivers, and partner with leadership on metrics.
• Strong communication skills and experience mentoring technicians.
• Valid driver’s license with clean record.

Responsibilities

• Drive profitability and operational excellence by increasing service margins and improving quality.
• Partner with Owner and CFO to analyze analytics, track KPIs, and implement profitability strategies.
• Master dispatch to optimize schedule flow and reduce unnecessary drive time.
• Reduce overtime through efficient field operations and scheduling.
• Provide real-time technical guidance and conduct ride-alongs to mentor technicians.
• Develop and run structured training programs for technical and customer-communication skills.
• Build a culture of trust, open communication, and accountability within the field team.
• Manage truck stock and oversee purchasing for tools and materials to control costs.

Skills

HVAC expertise

ServiceTitan

Technical leadership

Team coaching

Budgeting & analytics

Tools

ServiceTitan

Job description

HVAC Service Manager

Experience Required: 4-7 Years of Residential HVAC Experience (Tech background required)

About the Opportunity

Are you an experienced HVAC leader who thrives on solving problems, building winning teams, and driving bottom-line results? Aire Serv of NE Ohio is looking for a dynamic, hands‑on HVAC Service Manager to take full ownership of our residential service and maintenance department in Orrville, OH.

This is not a sit-behind-the-desk job. We are looking for an action-oriented leader with an ownership mentality who can jump in on Day 1, identify operational bottlenecks, build high team morale, and turn our service division into a high-margin, high-efficiency engine.

What You’ll Do from Day 1

1. Drive Profitability & Operational Excellence

• Take Ownership of Margins: Lead the strategic drive to increase departmental service margins while improving service quality and margin.

• Financial & KPI Analytics: Partner directly with the Owner and CFO to evaluate operational analytics, track performance metrics, and execute strategies that move the profitability needle.

• Master the Dispatch Board: Manage dispatch to optimize schedule flow, eliminate unnecessary drive times, and keep field operations streamlined.

• Eliminate Unnecessary Overtime: Structure field operations and scheduling to keep overtime controlled while maximizing regular‑hour call completion.

2. Lead, Coach, & Support the Field Team

• Be the Technical Support Line: Leverage your background as an HVAC technician to be available in real time to answer technical questions and guide techs through tough field diagnostics.

• Conduct Field Ride‑Alongs: Regularly jump in the truck for ride‑alongs to mentor technicians, audit service quality, and listen to team feedback.

• Training & Continuous Education: Build and run structured, ongoing training programs focused on technical skill development, customer communication, and proper job execution.

• Build Rapport & Culture: Foster a strong team culture rooted in trust, open communication, high morale, and mutual accountability.

3. Purchasing & Fleet Inventory Control

• Ensure Accurate Truck Stocking: Fix inventory gaps by establishing strict, repeatable truck‑stocking standards so technicians have the right parts on hand, eliminating wasted trips to supply houses.

• Manage Tech Purchasing: Oversee purchasing for technician tools, equipment, and material needs to keep costs controlled and field teams fully equipped.

What We’re Looking For

• 4 to 7 years of residential HVAC experience, including hands‑on experience as an HVAC technician.

• Software Fluency: Must be fluent in ServiceTitan and highly tech‑savvy across modern trade management tools.

• Problem‑Solver & Owner Mindset: A proactive leader who doesn't wait for direction to fix broken processes or operational leaks.

• Financial & Operational Acumen: Ability to read reports, understand margin drivers, and collaborate with executive leadership on business metrics.

• People Leader: Strong communication skills with a track record of building team trust and driving technician growth.

• Valid driver’s license with a clean driving record.

Compensation & Benefits

We believe in rewarding leaders who take ownership and drive measurable results:

• Competitive Compensation: $85,000 – $95,000 Base Salary + High‑Upside Performance Bonuses tied to departmental profitability. (OTE: 95,000-110,000+)

• Insurance: Health, Dental, and Vision insurance options available after 90 days.

• Time Off: Paid Time Off (PTO) and company‑observed paid holidays.

• Tech Package: Company‑provided smartphone, tablet, and management tools.

• Growth: Ongoing executive coaching and professional development.

Aire Serv of NE Ohio is an equal opportunity employer.