HVAC Service Manager

Horizon Services, LLC.

Lower Providence Township (PA)

On-site

USD 90,000 - 105,000

Full time

14 days+

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Benefits offered by this job

Medical

Dental

Orthodontist Coverage

Vision

401K with company match

Paid time off

On-site free gym access

Family oriented events

Job summary

Horizon Services, Inc. in Audubon, PA seeks an elite HVAC Service Manager to lead 15+ technicians and dispatch staff, coordinating service and repairs to meet customer needs. The role requires strong leadership and a focus on safety, quality, and efficiency.

Ideal candidates have 10+ years in residential HVAC, 3+ years in service management, excellent communication and planning skills, and a willingness to work a flexible schedule. We offer a full benefits package and competitive salary.

Qualifications

10+ years in HVAC residential industry
3+ years in a service management role
Technical school diploma or certificate
Associates degree
Knowledge of HVAC equipment, tools and materials
Extensive technical skills within the trade
Customer/interfacing abilities
Willingness to work a flexible schedule
Understanding of planning, scheduling and logistics
Excellent written and verbal communication
Proficient in Word and Excel

Responsibilities

Directly manages Service and Dispatch staff; interviews, hires, trains, plans and directs work
Stay abreast of industry tech developments and share with team
Coordinate team activities to meet goals; ensure high standards; conduct regular meetings
Interface effectively with other departments
Ensure superior customer service; ride-alongs with service technicians
Provide customer service support; respond to inquiries and resolve problems
Promote and support the company brand

Skills

HVAC residential industry experience

Service management experience

Customer interfacing

Written and verbal communication

Flexible schedule

Planning and scheduling

Logistics understanding

Microsoft Office (Word/Excel)

Knowledge of HVAC equipment/tools

Interpersonal skills

Education

Technical School diploma or certificate

Associates Degree

Tools

Microsoft Office

Job description

About Our Company

Horizon Services, Inc. is the largest and most-respected Residential Plumbing, Heating, Air Conditioning, and Drain Cleaning company in Delaware, Pennsylvania, Maryland, and New Jersey offering homeowners a wide selection of products, services and solutions. For over 24 years, we have built a reputation for service, quality and reliability that cannot be matched by any other plumbing, heating and air conditioning company in the region.

About The Job

We are searching for a dynamic HVAC Service Manager for our Audubon, PA location. We are seeking an elite star, someone who is goal oriented, self-motivated, and has demonstrated leadership and people development skills. The HVAC Service Manager will start the position by managing 15+ employees and be responsible for coordinating HVAC services and repairs depending on what the customer needs.

About The Requirements/Skills

10+ Years within the HVAC Residential Industry Do not apply without HVAC experience. Do not apply if you only have commercial experience.
3+ Year's experience in a service management role within the industry
Technical School diploma or certificate of completion
Associates Degree
Knowledge of HVAC equipment, tools and materials
Extensive technical skills within the trade
Customer/Client Interfacing
Ability & willingness to work a flexible schedule as necessary to meet customer requirements
Understanding of operational concepts including planning, scheduling, and logistics
Demonstrated excellent written and verbal communications skills
Proficient in Microsoft Office, including Word and Excel

About The Responsibilities

Directly manages Service and Dispatch staff members. This includes but is not limited to include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Stay abreast of industry technological developments and convey this knowledge to team members
Coordinate team member activities to ensure individual and team goals are consistently achieved; ensure team members are working up to the highest standards in all aspects of their positions; conduct regular meetings with team members to review company policy and procedures, performance, quality and safety statistics
Interface effectively with other departments
Ensure employees provide superior customer service; conducts ride-a-longs with Service Technicians
Provide customer service support, as necessary; respond to customer inquiries and problems in a timely manner; resolve excessive consumption problems
Promote and support the Company brand

Compensation

Over the past 30 years, Horizon Services has been known as an employer who has high expectations of its employees, but also a company who provides its employees an opportunity to make more money and not be held down by standard industry pay plans. Therefore, we offer aggressive salary and incentives plans which will be paid based on personal experience, efficiency and productivity and overall revenue goals of the company.

Full Family Benefits Package