HVAC Service Manager

Bell Brothers; Hayward (CA); On-site; USD 110,000 - 145,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Professional development opportunities

Competitive compensation and bonuses

Job summary

Bell Brothers Plumbing, Heating & Air in Hayward, CA, seeks an HVAC Service Manager to lead a high-performing team delivering top-tier service. You will drive operational excellence, develop technicians, manage schedules, and ensure safety and quality across all service calls.

You will oversee service operations, customer relations, budgeting, and process improvements, while maintaining regulatory compliance.

Qualifications

• High school diploma or GED; HVAC technical training preferred.
• 5+ years in HVAC services with at least 2 years in supervision.
• Knowledge of HVAC systems, safety standards and troubleshooting.
• Strong leadership, communication and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Lead, mentor, and inspire a team of HVAC technicians to service excellence.
• Coordinate daily service schedules and monitor technician productivity.
• Serve as primary liaison for escalated customer inquiries and satisfaction.
• Develop and manage the service department budget for cost control.
• Evaluate and implement process improvements and new HVAC technologies.
• Ensure compliance with industry standards and maintain service records.

Skills

Leadership

Team management

Scheduling

Budgeting

Safety standards

Troubleshooting

Communication

Organizational skills

Recruitment

Onboarding

Education

High school diploma or GED

Technical HVAC training

Job description

At Bell Brothers Plumbing, Heating & Air, we are your gateway to a rewarding career in HVAC and plumbing services! We are proud to be a leading provider of heating, ventilation, air conditioning, windows, and plumbing solutions, and we believe that our success is rooted in the dedicated and passionate team members who make it all possible. We offer a culture of excellence, professional growth and development, cutting-edge technology and tools, a strong team environment, and competitive compensation and benefits.

Position Overview:
As an HVAC Service Manager, you will lead a high-performing team dedicated to delivering exceptional HVAC service. Your role ensures operational excellence, customer satisfaction, and team development. This leadership position is pivotal to our commitment to providing superior HVAC solutions.

Key Responsibilities:

Leadership and Team Management

• Supervise, mentor, and inspire a team of HVAC technicians to achieve service excellence.
• Conduct regular team meetings to share updates, provide training, and foster a positive team culture.
• Oversee the recruitment, onboarding, and continuous professional development of team members.

Service Operations Oversight

• Coordinate and manage daily service schedules, optimizing technician productivity.
• Ensure timely completion of service calls and maintain high-quality standards.
• Monitor and enforce safety protocols to promote a secure working environment.

Customer Relations

• Serve as the primary point of contact for escalated customer inquiries, ensuring resolution and satisfaction.
• Maintain strong relationships with clients by addressing feedback and enhancing service offerings.
• Develop and manage the service department’s budget, focusing on cost control and profitability.
• Track expenses and revenue to ensure the department meets financial goals.

Process Improvement

• Evaluate current service processes, identifying opportunities for efficiency and quality improvement.
• Implement advanced HVAC technologies and best practices to stay ahead in the industry.

Compliance and Documentation

• Ensure adherence to industry standards and regulatory requirements.
• Maintain accurate service records and reports for internal and external use.

Qualifications:

• High school diploma or GED; technical training in HVAC is preferred.
• A minimum of 5 years in HVAC services, with at least 2 years in a supervisory role.
• Proven knowledge of HVAC systems, safety standards, and troubleshooting techniques.
• Exceptional leadership, communication, and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Competitive salary and performance-based bonuses.
• Comprehensive medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Generous paid time off and holidays.
• Professional development and training opportunities.

#BELLP

Pay Range

$110,000 - $145,000 USD

We are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Additionally, we will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Chance Act.

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