HVAC Service Manager

Reynolds Electric, Plumbing, Heating and Air; Eugene (OR); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

PTO and holidays

Leadership development

Career growth

Job summary

Reynolds Electric, Plumbing, Heating and Air in Eugene, Oregon seeks an HVAC Service Manager to lead a high-performance residential service team. You will coach technicians in the field, set high standards for service quality, and drive results in a fast-paced, customer-focused environment.

You will own service operations, participate in daily dispatch collaboration, and shape culture through accountability and continuous improvement.

Qualifications

• 5+ years HVAC service technician experience.
• 3+ years in a leadership or management role within residential HVAC or home services.
• Demonstrated ability to build, coach, and retain high-performing technicians.
• EPA certification required; additional certifications are a plus.

Responsibilities

• Lead the residential HVAC service team with focus on performance, quality, and customer experience.
• Coach technicians through field coaching and accountability.
• Drive service performance outcomes: revenue, margin, conversion, customer satisfaction.
• Oversee hiring, onboarding, and retention of top technicians.
• Manage daily service operations in partnership with dispatch and support teams.
• Foster a culture of accountability, professionalism, and continuous improvement.
• Utilize ServiceTitan data to drive performance decisions.

Skills

HVAC field experience

Leadership & coaching

Sales & customer service

Communication under pressure

Accountability & performance

Tools

ServiceTitan

Job description

HVAC Service Manager – Lead a High-Performance Team and Raise the Standard

Compensation:

$90,000–$110,000 base salary + performance bonus tied to gross profit and team results

Join Our Team

At Reynolds Electric, Plumbing, Heating and Air, we are not looking for someone to simply “manage” a department.

We are looking for a leader who builds one.

This role is for an HVAC Service Manager who has already proven they can develop technicians, drive performance, and hold a high standard in a fast-paced residential service environment. You will be responsible for shaping the culture, performance, and results of our HVAC service team.

This is a field-driven leadership role. You will be in the trucks, in the homes, and in the day-to-day coaching of technicians. The expectation is simple: raise the bar and help people perform at a higher level than they thought possible.

If you are looking for structure without accountability, this is not the role. If you are looking to build something better and take ownership of results, this may be the right fit.

What’s In It For You

We invest in leaders who deliver results.

• $90,000–$110,000 base salary depending on experience
• Performance bonus tied directly to gross profit and team outcomes
• 100% employer-paid medical, dental, and vision for employees, option to add dependents
• 120 hours of front-loaded PTO + 7–9 paid holidays
• 401(k) with company match
• Leadership development and ongoing training
• Direct impact on shaping a growing service organization

What You Will Own

• Leadership of a residential HVAC service team focused on performance, quality, and customer experience
• Technician development through consistent field coaching and accountability
• Service performance outcomes including revenue, margin, conversion, and customer satisfaction
• Hiring, onboarding, and retention of high-quality technicians aligned with company standards
• Daily execution of service operations in partnership with dispatch and support teams
• Culture development built on accountability, professionalism, and continuous improvement
• Use of data and reporting (ServiceTitan) to drive performance and decision-making

What You Will Do

• Lead from the field through ride-alongs, coaching, and real-time feedback
• Develop technicians into confident, consistent performers
• Reinforce expectations around sales, service quality, and customer communication
• Identify and correct performance gaps quickly and directly
• Partner with recruiting to attract and select top-tier talent
• Hold regular team meetings focused on performance, standards, and growth
• Ensure technicians are following processes, safety standards, and service expectations
• Work cross-functionally with leadership to drive business goals and profitability

What We’re Looking For

We are only interested in leaders who have already operated in a high-performance service environment.

• 5+ years HVAC service technician experience
• 3+ years in a leadership or management role within residential HVAC or home services
• Demonstrated ability to build, coach, and retain high-performing technicians
• Strong technical HVAC knowledge and field credibility
• Proven track record of improving team performance and driving results
• Ability to hold accountability without losing trust or respect
• Strong communication and decision-making under pressure
• Experience with ServiceTitan or similar platform strongly preferred
• EPA certification required (additional certifications a plus)

Life in Eugene, Oregon

Located in the beautiful Willamette Valley, Eugene offers a great balance of work, family, and outdoor adventure. Spend your days off fishing, camping, hiking, hunting, or exploring the McKenzie River and nearby Cascade Mountains. The Oregon Coast, with its beaches, dunes, and small coastal towns, is about an hour away.

Closer to home, enjoy Oregon Ducks sports, Eugene Emeralds baseball, world-class track and field, local concerts, farmers' markets, and family-friendly community events.

Prefer a little more space or a quieter pace of life? The surrounding area offers smaller towns, rural communities, farmland, and country living, with places like Creswell, Cottage Grove, Junction City, and Pleasant Hill all within reach.

About Reynolds

For nearly 65 years, Reynolds Electric, Plumbing, Heating and Air has built its reputation on quality work, strong service, and doing things the right way.

We are a company built on accountability, respect, and high standards. We believe strong teams are built through consistent leadership, clear expectations, and a commitment to continuous improvement.

If you are a proven leader who knows how to raise performance and build strong technicians—not just manage schedules—we would like to talk with you.