HVAC Service Manager

gobravvo; Eugene (OR); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

100% employer-paid medical, dental, |

401(k) retirement plan with company–

Employer-paid life insurance

Paid time off and holidays

Leadership development and ongoing培训

Direct impact on company growth

Job summary

Reynolds Electric, Plumbing, Heating and Air in Eugene, OR seeks an HVAC Service Manager to lead a residential service team, drive performance, and ensure high customer satisfaction. The role emphasizes coaching technicians, maintaining safety standards, and leveraging data to optimize operations.

You will oversee field-based work, coordinate with dispatch, and foster a culture of accountability and professional growth. A strong technical background and EPA certification are required for success.

Qualifications

• Minimum 5 years of residential HVAC service technician experience.
• At least 3 years of leadership or management experience in HVAC or home services.
• EPA certification (required).
• Strong technical knowledge of HVAC systems and troubleshooting.
• Proven ability to coach, mentor, and retain high-performing technicians.
• Experience with ServiceTitan or similar service management software preferred.
• Willingness to lead from the field and engage in hands-on team development.

Responsibilities

• Provide direct leadership and mentorship to the HVAC service technicians through field ride-alongs, coaching, and real-time feedback.
• Develop technicians into consistent, high‑performing professionals through structured coaching and performance management.
• Set and reinforce expectations for sales, service quality, and excellent customer communication.
• Identify and address performance gaps promptly and constructively to ensure consistent service delivery.
• Manage daily execution of service operations, working closely with dispatch and support staff.
• Oversee the recruitment, onboarding, and retention of top‑tier HVAC technicians.
• Conduct regular team meetings to align on performance standards, safety protocols, and growth objectives.
• Ensure compliance with safety standards, service expectations, and company policies at all times.

Skills

Leadership

Coaching

Communication

Problem-solving

Data-driven decisions

Tools

ServiceTitan

Job description

HVAC Service Manager role is an integral leadership position focused on optimizing the performance, quality, and customer satisfaction of a residential HVAC service team. As an HVAC Service Manager, you will be responsible for driving operational excellence, coaching technicians, and ensuring adherence to company standards and procedures. This full-time opportunity is located in Eugene, OR, and offers the chance to lead a talented team for a well-established, family-owned business known for its commitment to quality and integrity.

Reynolds Electric, Plumbing, Heating and Air brings nearly 65 years of experience serving the Eugene, OR community. As an HVAC Service Manager, you will have the unique opportunity to shape the service team's culture, foster continuous improvement, and directly impact business results. The company values leadership that inspires technicians to reach new levels of performance while upholding accountability and professional growth. If you are passionate about leading from the front and thrive in a dynamic, field-based environment, this HVAC Service Manager role provides the perfect platform for your expertise.

The HVAC Service Manager position is best suited for individuals with a proven track record in residential HVAC service environments who are ready to elevate team performance and contribute to ongoing organizational success. A strong technical background, excellent communication skills, and the ability to coach and develop others are essential for success in this role. EPA certification is a mandatory requirement for this position, ensuring that all work performed complies with industry safety and environmental standards.

Employment in Eugene, OR provides the benefit of working in a vibrant community with a long-standing reputation for quality trades and a supportive, growth-oriented work environment.

HVAC Service Manager - Summary

• Lead and oversee the residential HVAC service team to achieve high levels of performance, quality, and customer satisfaction.
• Foster a culture of accountability, professionalism, and continuous improvement among technicians.
• Collaborate with dispatch, support teams, and company leadership to ensure smooth service operations.
• Utilize data and reporting tools, such as ServiceTitan, to drive performance and informed decision-making.

Duties & Responsibilities

• Provide direct leadership and mentorship to the HVAC service technicians through field ride-alongs, coaching, and real-time feedback.
• Develop technicians into consistent, high‑performing professionals through structured coaching and performance management.
• Set and reinforce expectations for sales, service quality, and excellent customer communication.
• Identify and address performance gaps promptly and constructively to ensure consistent service delivery.
• Manage daily execution of service operations, working closely with dispatch and support staff.
• Oversee the recruitment, onboarding, and retention of top‑tier HVAC technicians.
• Conduct regular team meetings to align on performance standards, safety protocols, and growth objectives.
• Ensure compliance with safety standards, service expectations, and company policies at all times.
• Leverage data and reporting tools to monitor key performance indicators and make strategic adjustments as needed.
• Collaborate with leadership to drive company goals, profitability, and organizational growth.

Salary & Benefits

• Competitive base salary with performance‑based bonus potential.
• 100% employer‑paid medical, dental, and vision insurance for employees, with optional dependent coverage.
• Generous paid time off, including front‑loaded PTO and paid holidays.
• 401(k) retirement plan with company match.
• Employer‑paid life insurance.
• Opportunities for leadership development and ongoing professional training.
• Direct impact on the growth and success of a respected, established company.
• Long‑term career advancement opportunities within the organization.

Qualifications & Requirements

• Minimum 5 years of experience as an HVAC service technician in residential environments.
• At least 3 years of leadership or management experience in HVAC or home services.
• EPA certification (required); additional technical certifications are a plus.
• Strong technical knowledge of HVAC systems and troubleshooting.
• Demonstrated ability to coach, mentor, and retain high‑performing technicians.
• Proven success in driving team performance and achieving business results.
• Excellent communication, decision‑making, and conflict‑resolution skills.
• Experience with ServiceTitan or similar service management software preferred.
• Willingness to lead from the field and engage in hands‑on team development.

Ideal Candidate Snapshot

• Natural leader with a passion for coaching and developing others.
• Results‑driven with a track record of improving operational efficiency and team performance.
• Detail‑oriented, with strong organizational and problem‑solving skills.
• Adaptable and able to thrive in a fast‑paced, field‑based work environment.
• Values integrity, accountability, and teamwork.
• Committed to delivering exceptional customer service and maintaining high safety standards.

Other Relevant Information

• Reynolds Electric, Plumbing, Heating and Air is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
• Employment type: Full‑time.
• Location: Eugene, OR.
• This is a leadership role that requires both office and field‑based work.
• Reference numbers: refk1, refw2641k1.