Residential HVAC Service Leader | Field Coach

gobravvo; Eugene (OR); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

100% employer-paid medical, dental, |

401(k) retirement plan with company–

Employer-paid life insurance

Paid time off and holidays

Leadership development and ongoing培训

Direct impact on company growth

Job summary

Reynolds Electric, Plumbing, Heating and Air in Eugene, OR seeks an HVAC Service Manager to lead a residential service team, drive performance, and ensure high customer satisfaction. The role emphasizes coaching technicians, maintaining safety standards, and leveraging data to optimize operations.

You will oversee field-based work, coordinate with dispatch, and foster a culture of accountability and professional growth. A strong technical background and EPA certification are required for success.

Qualifications

• Minimum 5 years of residential HVAC service technician experience.
• At least 3 years of leadership or management experience in HVAC or home services.
• EPA certification (required).
• Strong technical knowledge of HVAC systems and troubleshooting.
• Proven ability to coach, mentor, and retain high-performing technicians.
• Experience with ServiceTitan or similar service management software preferred.
• Willingness to lead from the field and engage in hands-on team development.

Responsibilities

• Provide direct leadership and mentorship to the HVAC service technicians through field ride-alongs, coaching, and real-time feedback.
• Develop technicians into consistent, high‑performing professionals through structured coaching and performance management.
• Set and reinforce expectations for sales, service quality, and excellent customer communication.
• Identify and address performance gaps promptly and constructively to ensure consistent service delivery.
• Manage daily execution of service operations, working closely with dispatch and support staff.
• Oversee the recruitment, onboarding, and retention of top‑tier HVAC technicians.
• Conduct regular team meetings to align on performance standards, safety protocols, and growth objectives.
• Ensure compliance with safety standards, service expectations, and company policies at all times.

Skills

Leadership

Coaching

Communication

Problem-solving

Data-driven decisions

Tools

ServiceTitan

Job description

Reynolds Electric, Plumbing, Heating and Air in Eugene, OR seeks an HVAC Service Manager to lead a residential service team, drive performance, and ensure high customer satisfaction. The role emphasizes coaching technicians, maintaining safety standards, and leveraging data to optimize operations.

You will oversee field-based work, coordinate with dispatch, and foster a culture of accountability and professional growth. A strong technical background and EPA certification are required for success.