HVAC Service Manager

Heritage Home Service; Wilmington (MA); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Retirement Plan with company %

Company-paid Life and Long-Term Disabi

Optional Short-Term Disability

Generous Paid Time Off & Holidays

Fully stocked company vehicles & tool

Continuous training opportunities

Job summary

Heritage Home Service in Boxborough, MA, seeks a Residential HVAC Service Manager to lead the service department and drive top-tier field operations. You will mentor technicians, set schedules, and ensure safety, quality, and customer satisfaction in a fast-paced, growth-focused environment.

The ideal candidate brings HVAC leadership experience, strong communication, and a track record of improving service metrics while balancing administrative duties.

Qualifications

• Minimum proven experience in HVAC service management or team leadership.
• Deep knowledge of residential HVAC systems and service processes.
• Strong leadership, organization, and communication skills.
• Ability to balance field support with administrative duties.
• Valid driver's license and clean driving record.
• Commitment to safety and customer satisfaction.

Responsibilities

• Oversee and lead the residential HVAC service department, managing day-to-day field operations.
• Supervise and mentor a team of HVAC technicians to maintain performance, safety, and customer satisfaction.
• Drive team accountability and create a culture of continuous improvement.
• Manage technician schedules, dispatch logistics, and job prioritization to maximize efficiency.
• Provide direction and support for troubleshooting, installations, and repairs.
• Monitor department KPIs and service metrics, implementing process improvements where needed.
• Collaborate with internal teams and vendors to optimize service delivery and resource allocation.
• Ensure compliance with all safety standards, regulations, and company protocols.
• Address escalated customer concerns and ensure service excellence from start to finish.
• Participate in recruiting, onboarding, and training efforts to build a strong and reliable team.

Skills

Team leadership

HVAC expertise

Operations coordination

Customer satisfaction focus

Budgets & scheduling

Tools

Diagnostic equipment

Field service software

Job description

Overview

Join the Heritage Home Service team as a Residential HVAC Service Manager in Boxborough, MA!

Are you looking for a rewarding career with a company that genuinely values its employees? We offer an environment where your expertise is valued, and your hard work is rewarded. As a part of our team, you will have the opportunity to make a meaningful impact within the local community. This position is perfect for someone who wants to lead a team in a fast paced, growth oriented environment -- not for someone simply looking to get out of the field.

Heritage Home Service has been delivering trusted home comfort solutions across the Boston Metro West area since 1990. We provide top-tier plumbing, heating, cooling, electrical, and water filtration services. We proudly serve communities including Acton, Boxborough, Westford, Concord, Sudbury, Lexington, and more!

Why Choose Us?

• Competitive, performance-based pay
• High-quality residential HVAC environment
• Supportive team culture and advanced tools
• Long-term stability with a respected company
• Clear career advancement and cross-training opportunities
• Innovative leadership focused on growth and investing in people

Responsibilities

• Oversee and lead the residential HVAC service department, managing day-to-day field operations
• Supervise and mentor a team of HVAC technicians to maintain performance, safety, and customer satisfaction
• Drive team accountability and create a culture of continuous improvement
• Manage technician schedules, dispatch logistics, and job prioritization to maximize efficiency
• Provide direction and support for troubleshooting, installations, and repairs
• Monitor department KPIs and service metrics, implementing process improvements where needed
• Collaborate with internal teams and vendors to optimize service delivery and resource allocation
• Ensure compliance with all safety standards, regulations, and company protocols
• Address escalated customer concerns and ensure service excellence from start to finish
• Participate in recruiting, onboarding, and training efforts to build a strong and reliable team

Qualifications

• Proven experience in team leadership or service management within HVAC or related industries
• Deep understanding of residential HVAC systems and service processes
• Strong leadership, organizational, and communication skills
• Ability to manage operational details, scheduling, and team coordination
• Comfortable balancing field support with administrative duties
• Track record of leading teams toward measurable growth and performance
• Valid driver’s license and clean driving record

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan with company match
• Company-paid Life and Long-Term Disability Insurance
• Optional Short-Term Disability and Voluntary Life Insurance
• Generous Paid Time Off and Holiday Schedule
• Fully stocked company vehicles and tool stipend

• Continuous training opportunities

Compensation

$120,000-150,000 (based on experience)

Location

Boxborough, MA

Additional Information

Pre-employment background check and drug screening may apply, subject to local laws.

Heritage Home Service is an equal opportunity employer committed to providing a workplace free from discrimination and harassment. We value diversity and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected characteristic. All qualified applicants will receive consideration for employment.