Commercial HVAC Service Manager

Accelera Staffing; Marietta (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

Accelera Staffing is seeking a Service Supervisor to oversee field operations for a team of HVAC technicians in Marietta, GA. You will manage daily workflows, train staff, and ensure quality service and client satisfaction.

The role requires a high school diploma and a bachelor's degree, with at least five years in a relevant field and HVAC experience preferred. You will coordinate with dispatch, prepare quotes, and ensure adherence to company procedures.

Qualifications

• Possession of a current, valid driver's license.
• Proficiency in using computer software and systems.
• Demonstrated ability to manage multiple priorities simultaneously.
• Strong organizational and time-management capabilities.
• Exceptional interpersonal skills to deliver superior customer service.

Responsibilities

• Manage the daily field operations for a designated team of technicians.
• Facilitate on-the-job training to ensure all technicians are fully equipped to handle their specific responsibilities.
• Audit daily service tickets to verify accuracy, monitor labor hours, and ensure documentation is completed neatly.
• Help maintain high customer satisfaction by ensuring technicians provide detailed work orders that clearly explain the services performed and resolutions achieved.
• Procure necessary parts and materials to facilitate the completion of outstanding service requests.
• Collaborate with the dispatch department to organize and schedule upcoming service work.
• Provide direct field supervision and guidance to technicians as the situation requires.
• Ensure all team members strictly adhere to established company protocols and operational procedures.
• Help drive team success by ensuring all maintenance and service events are resolved promptly to meet client expectations.
• Prepare quotes for major repair projects and secure direct client authorization, while coordinating smaller repair approvals through dispatch.
• Partner with the Service Manager to develop and implement a comprehensive training curriculum for technicians.

Skills

Driver's license

Computer skills

Multitasking

Time management

Interpersonal skills

Education

High School Diploma

Bachelor's Degree

Job description

The Service Supervisor is tasked with managing the daily workflows and output of designated Service Technicians and their respective crews. This position involves maintaining strong client relationships, generating project quotes, conducting on-site quality assurance, and auditing all service documentation and warranty requests. You will also collaborate with other management staff to address their specific service and warranty requirements. Furthermore, you are responsible for ensuring that all technicians receive the necessary training to perform their assigned tasks effectively. In this role, you will support the Service Manager by overseeing all aspects of field operations and ensuring high-quality customer service delivery.

Core Responsibilities

• Manage the daily field operations for a designated team of technicians.
• Facilitate on-the-job training to ensure all technicians are fully equipped to handle their specific responsibilities.
• Audit daily service tickets to verify accuracy, monitor labor hours, and ensure documentation is completed neatly.
• Help maintain high customer satisfaction by ensuring technicians provide detailed work orders that clearly explain the services performed and resolutions achieved.
• Procure necessary parts and materials to facilitate the completion of outstanding service requests.
• Collaborate with the dispatch department to organize and schedule upcoming service work.
• Provide direct field supervision and guidance to technicians as the situation requires.
• Ensure all team members strictly adhere to established company protocols and operational procedures.
• Help drive team success by ensuring all maintenance and service events are resolved promptly to meet client expectations.
• Prepare quotes for major repair projects and secure direct client authorization, while coordinating smaller repair approvals through dispatch.
• Partner with the Service Manager to develop and implement a comprehensive training curriculum for technicians.

Required Knowledge and Skills

• Possession of a current, valid driver's license.
• Proficiency in using computer software and systems.
• Demonstrated ability to manage multiple priorities simultaneously.
• Strong organizational and time-management capabilities.
• Exceptional interpersonal skills to deliver superior customer service.

Education and Experience

• Completion of a High School Diploma and a Bachelor's Degree.
• At least five years of professional experience in a relevant field.
• Previous experience working directly within the HVAC industry is preferred.

Physical Requirements

• Ability to remain in standing, walking, or seated positions for extended periods.
• Capacity to communicate clearly through verbal interaction and telephone use.
• Manual dexterity to operate tools, equipment, and controls.
• Ability to extend hands and arms to reach for objects.
• Physical capability to perform movements such as kneeling, bending, crouching, and lifting items weighing up to 25 pounds.
• HVAC systems knowledge.
• Expertise in HVAC/R equipment.
• Experience with HVAC service and installation processes.
• Competency in performing HVAC maintenance.