HVAC Service Leader: Mentor Techs, Drive Excellence

Sunset Heating & Cooling | Electrical; Portland (OR); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

100+ year legacy

Supportive team

Impact on customer satisfaction

Leadership career growth

Values-driven culture

Job summary

Sunset Heating, Cooling & Electrical in Portland, OR is seeking an experienced HVAC Service Manager to lead our field service team and uphold service excellence. This hands-on leadership role combines operations oversight, technical coaching, and customer-focused problem solving.

You will mentor technicians, optimize scheduling, monitor performance, and promote safety and quality workmanship while ensuring timely responses to service requests and high customer satisfaction.

Qualifications

• 5+ years of HVAC field experience with strong technical expertise.
• Previous leadership, supervisory, or team management experience preferred.
• Excellent communication, interpersonal, and coaching skills.
• Ability to thrive in a fast-paced, high-volume, performance-driven environment.
• Strong problem-solving abilities and customer service mindset.
• Commitment to safety, quality workmanship, and professional excellence.

Responsibilities

• Lead, coach, mentor, and support a team of HVAC service technicians.
• Foster a culture of accountability, teamwork, and continuous improvement.
• Ensure technicians are equipped to perform at their highest level.
• Provide hands-on assistance for complex service calls, diagnostics, and repairs.
• Serve as a technical resource and subject matter expert for the field team.
• Monitor technician performance, productivity, and quality standards.
• Identify training opportunities and implement ongoing development programs.
• Oversee daily service scheduling and job coordination.
• Ensure timely, efficient responses to customer service requests.
• Support efforts to maintain high customer satisfaction and service quality.
• Promote and enforce company safety standards and industry best practices.
• Ensure compliance with applicable regulations, codes, and procedures.
• Maintain accurate records of service activities, field operations, and project statuses.
• Analyze operational performance and identify opportunities for improvement.

Skills

HVAC leadership

Team mentoring

Customer service

Safety compliance

Job description

Sunset Heating, Cooling & Electrical in Portland, OR is seeking an experienced HVAC Service Manager to lead our field service team and uphold service excellence. This hands-on leadership role combines operations oversight, technical coaching, and customer-focused problem solving.

You will mentor technicians, optimize scheduling, monitor performance, and promote safety and quality workmanship while ensuring timely responses to service requests and high customer satisfaction.