HVAC Service Lead: No-Surprises Diagnostics & Repairs

Evergreen State HVAC; Thrashers Corner (WA); On-site; USD 39,000 - 58,000; Full time

Benefits offered by this job

Company car

Health insurance

Job summary

Evergreen State HVAC in Snohomish, WA is seeking a Service Technician to protect clients from discomfort by owning diagnostics, repairs, and maintenance on HVAC systems with clear, no-surprises pricing.

You will manage the call from dispatch to resolution, diagnose and repair furnaces, heat pumps, AC and related controls, perform preventative maintenance, and present plain-language options with honest recommendations. Full-time, with on-call rotation and evenings/weekends.

Qualifications

• 2+ years as an HVAC service technician (residential and/or light commercial) preferred.
• EPA 608 certification and valid driver’s license.
• Strong troubleshooting skills and comfort working independently in the field.
• Excellent verbal communication with homeowners, tenants, and property managers.
• Professional appearance, reliability, and discipline in following process.

Responsibilities

• Own every service call from arrival to completed documentation and client sign-off
• Diagnose and repair furnaces, heat pumps, AC, ductless systems, and basic controls
• Perform preventative maintenance and safety checks per Evergreen standards
• Present clear “good / better” options and pricing in plain language, aligned with “No Surprises”
• Document findings, photos, recommendations, and parts in the field system on every visit
• Identify and ethically enroll clients into maintenance/comfort plans when appropriate
• Handle emergency and after-hours calls as part of a rotating on-call schedule
• Maintain truck stock, tools, and PPE; flag recurring issues or patterns to leadership

Skills

Troubleshooting

Customer communication

Independent work

Education

EPA 608 certification

Job description

Evergreen State HVAC in Snohomish, WA is seeking a Service Technician to protect clients from discomfort by owning diagnostics, repairs, and maintenance on HVAC systems with clear, no-surprises pricing.

You will manage the call from dispatch to resolution, diagnose and repair furnaces, heat pumps, AC and related controls, perform preventative maintenance, and present plain-language options with honest recommendations. Full-time, with on-call rotation and evenings/weekends.