HVAC Service Manager

Toptechmech; Kennesaw (GA); On-site; USD 80,000 - 150,000; Full time

Benefits offered by this job

Paid Vacation

Paid Holidays

Company Phone

Leadership development and advancement

Job summary

Top Tech Mechanical Services, Inc. in Kennesaw, GA is seeking an experienced HVAC Service Manager to lead our Service and Installation Departments. You will own field operations, coach teams, and drive profitability and accountability across the organization.

The role demands hands-on leadership with a focus on problem solving and operational excellence, partnering with ownership to scale growth and service quality. A strong background in residential HVAC and team development is essential.

Qualifications

• Minimum 10 years of residential HVAC experience.
• HVAC Service Management or Operations leadership experience.
• Strong knowledge of residential HVAC diagnostics, airflow, refrigeration, electrical, combustion, controls, and IAQ.
• Experience managing service technicians and installation teams.
• Strong leadership, coaching, and communication skills.
• Experience reviewing KPIs, job costing, profitability, and operational performance.
• Comfortable holding people accountable while building a positive culture.
• Experience with Housecall Pro, ServiceTitan, or similar service management software is preferred.
• Valid driver’s license with a clean driving record.

Responsibilities

• Lead and develop our residential and light commercial Service Department.
• Oversee our Installation Department and support installation leadership to ensure projects are completed safely, efficiently, profitably, and at the highest quality standards.
• Manage daily field operations for service technicians and installers.
• Work closely with dispatch and office staff to maximize scheduling efficiency and customer satisfaction.
• Conduct technician and installer ride-alongs, coaching sessions, and performance reviews.
• Review job costing, department profitability, callbacks, warranty expenses, and labor efficiency.
• Ensure technicians and installers follow company processes, pricing, and quality standards.
• Resolve customer escalations professionally and efficiently.
• Recruit, interview, train, mentor, and develop future leaders.
• Continuously improve operational systems, workflows, and overall company performance.
• Work directly with ownership to help drive growth, profitability, and operational excellence.

Skills

Leadership

Coaching

Communication

Customer service

Problem solving

Accountability

Team development

Tools

Housecall Pro

ServiceTitan

Job description

HVAC Service Manager

Top Tech Mechanical Services, Inc.

Kennesaw, Georgia

Salary

$80,000 Base Salary + Performance Bonus Program

Expected Total Compensation: $110,000 - $150,000+ based on company and individual performance.

Ready to Build Something Bigger?

Top Tech Mechanical Services is an established, family-owned residential and light commercial HVAC company serving Metro Atlanta. We've spent the last several years investing in better systems, technology, pricing, accountability, and training to build a company positioned for long-term success.

Now we're looking for the right leader to help take us to the next level.

This is not a traditional HVAC Service Manager position.

We're looking for someone who can step into our company, take ownership of our field operations, develop our people, improve profitability, strengthen accountability, and help us continue building one of the premier HVAC companies in Georgia.

This position oversees both our Service and Installation Departments and works directly with ownership to improve daily operations and build a stronger organization.

If you're looking for a comfortable management job, this probably isn't it.

If you're the type of leader who enjoys solving problems, developing people, improving operations, and grabbing the bull by the horns, we'd like to meet you.

What You'll Be Responsible For

• Lead and develop our residential and light commercial Service Department.
• Oversee our Installation Department and support installation leadership to ensure projects are completed safely, efficiently, profitably, and at the highest quality standards.
• Manage daily field operations for service technicians and installers.
• Work closely with dispatch and office staff to maximize scheduling efficiency and customer satisfaction.
• Conduct technician and installer ride-alongs, coaching sessions, and performance reviews.
• Review job costing, department profitability, callbacks, warranty expenses, and labor efficiency.
• Ensure technicians and installers follow company processes, pricing, and quality standards.
• Resolve customer escalations professionally and efficiently.
• Recruit, interview, train, mentor, and develop future leaders.
• Continuously improve operational systems, workflows, and overall company performance.
• Work directly with ownership to help drive growth, profitability, and operational excellence.

Qualifications

• Minimum 10 years of residential HVAC experience.
• Previous HVAC Service Management or Operations leadership experience.
• Strong knowledge of residential HVAC diagnostics, airflow, refrigeration, electrical, combustion, controls, and IAQ.
• Experience managing service technicians and installation teams.
• Strong leadership, coaching, and communication skills.
• Experience reviewing KPIs, job costing, profitability, and operational performance.
• Comfortable holding people accountable while building a positive culture.
• Experience with Housecall Pro, ServiceTitan, or similar service management software is preferred.
• Valid driver's license with a clean driving record.

Compensation & Benefits

• Starting Salary: $80,000
• Aggressive performance-based bonus program.
• Expected total compensation of $110,000-$150,000+ based on company performance and leadership results.
• Paid Vacation
• Paid Holidays
• Company Phone
• Leadership development and advancement opportunities.

Who Will Be Successful Here

The ideal candidate is someone who:

• Takes ownership instead of making excuses.
• Leads with confidence and earns the respect of their team.
• Understands that profitability and customer satisfaction go hand in hand.
• Coaches and develops people instead of simply managing them.
• Enjoys solving problems and improving systems.
• Holds people accountable fairly and consistently.
• Wants to help build something special instead of simply collecting a paycheck.

Why Top Tech?

We're building a company designed for long-term success. We believe in investing in our people, developing leaders from within, embracing technology, improving our processes, and creating a culture where accountability, integrity, and craftsmanship matter.

This is an opportunity to make a meaningful impact on a growing company while building a long-term career with unlimited leadership potential.