Service Coordinator/QuickBooks Specialist-Waterbury, CT

CM-Connecticut; Waterbury (CT); On-site; USD 62,000 - 65,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

401(k) matching

Paid time off

Life insurance

HSA/FSA

Employee assistance program

Tuition reimbursement

Professional development

Job summary

CM-Connecticut in Waterbury, CT is seeking an experienced HR/HVAC Service Coordinator to support daily service operations and human resources functions. This role requires strong organizational skills and hands-on HR knowledge within the skilled trades.

You will manage QuickBooks Online and Service Titan workflows, coordinate technicians, oversee workers' compensation and benefits, and ensure compliance with Connecticut employment laws. On-site work is required; bilingual abilities are a plus.

Qualifications

• Extensive QuickBooks Online knowledge.
• Service Titan experience.
• HR work experience and knowledge of Connecticut employment laws.

Responsibilities

• Handle employee documentation, disciplinary actions, and HR records.
• Coordinate HVAC service schedules, dispatch technicians, and manage work orders in Service Titan.
• Process invoices, vendor and employee payments, and maintain accurate records.
• Assist with workers' compensation, insurance claims, and benefits enrollment.
• Ensure compliance with Connecticut employment laws and HR policies.

Skills

HR procedures

Employee relations

Organizational skills

Communication

CT employment laws

Tools

QuickBooks Online

Service Titan

Job description

Description

Location: Waterbury, CT
Job Type: Full-Time | On-Site

$62K-$65K commensurate with experience + Benefits

Compensation will be determined based on experience and qualifications within the posted salary range. Please note that the approved salary range for this position is not negotiable.

THIS IS A FULL-TIME, ON-SITE POSITION IN WATERBURY, CT.

• MUST HAVE EXTENSIVE QUICKBOOKS ONLINE KNOWLEDGE
• MUST HAVE SERVICE TITAN EXPERIENCE
• MUST HAVE HR EXPERIENCE AND KNOWLEDGE OF CONNECTICUT EMPLOYMENT LAWS

Position Summary

Seeking an experienced HR/HVAC Service Coordinator to support daily HVAC service operations and human resources functions. This position requires strong organizational skills, experience in the skilled trades industry, and hands-on knowledge of HR procedures, employee relations, benefits administration, and Connecticut employment laws.

Essential Duties and Responsibilities

Responsibilities include, but are not limited to:

Human Resources & Employee Administration

• Handle employee write-ups, disciplinary actions, and corrective action documentation.
• Maintain employee personnel files, onboarding paperwork, and termination records.
• Prepare and file workers' compensation claims, insurance claims, and unemployment packets.
• Manage employee insurance enrollment, benefits changes, and insurance-related issues.
• Ensure compliance with Connecticut employment laws and HR policies.
• Assist management with employee relations, performance issues, and HR documentation.

HVAC Service Coordination

• Schedule and dispatch HVAC technicians, manage service calendars, and coordinate daily operations.
• Create, update, and close out work orders in Service Titan.
• Handle customer calls, scheduling, service updates, and customer concerns.
• Apply for and track permits, inspections, and warranty registrations.
• Manage maintenance agreements, renewals, and service appointments.
• Coordinate with technicians, vendors, and management to ensure efficient operations.

  QuickBooks Online & Administrative Support

  • Process invoices, customer payments, vendor payments, and billing documentation.
  • Assist with accounts payable, accounts receivable, and payment tracking.
  • Maintain accurate records, purchase orders, and service documentation.
  • Assist with employee timecards and operational reporting.
  • Provide general administrative support to management and field teams.

  Requirements

  • Extensive QuickBooks Online experience required.
  • Minimum 1 year of ServiceTitan experience required.
  • Previous hands-on HR experience required.
  • Strong knowledge of Connecticut employment laws required.
  • Experience with disciplinary actions, workers' compensation, insurance claims, benefits enrollment, and unemployment filings.
  • Minimum 2 years of experience in HVAC, plumbing, electrical, or a related service industry.
  • Strong organizational, communication, and multitasking skills.
  • Ability to maintain confidentiality and handle sensitive employee matters.
  • Bilingual English/Spanish is a plus.

  Benefits

  • Medical, dental, and vision insurance
  • 401(k) matching
  • Paid time off
  • Life insurance
  • HSA/FSA
  • Employee assistance program
  • Tuition reimbursement
  • Professional development assistance

  As part of our hiring process, we conduct professional reference checks and verify employment history. Employment is contingent upon successful reference checks, including verification of employment history and professional references.