HVAC Service Dispatcher: Scheduling, Dispatch & Ops

Harris; Fargo (ND); On-site; USD 28,000 - 45,000; Full time

Job summary

Harris in Fargo, ND seeks a Service Dispatcher to coordinate the service team, build daily schedules, match technicians to service calls, and make decisions based on skills, location, availability, urgency, and cost. You’ll support the office with data entry, billing, contracts, time cards, parts ordering, inventory, and customer communication.

You’ll be central to the service operation, helping ensure swift response times, high customer satisfaction, and productive field work while handling

Qualifications

• 2+ years of customer service, office administration, or office management experience.
• Strong data entry with high accuracy.
• Basic understanding of accounting principles.
• Proficient with Word, Excel, and Outlook.
• Strong organizational and multitasking skills in a fast-paced environment.
• Ability to make independent decisions balancing customer needs, technician availability, and business priorities.
• Associate degree in accounting or business administration preferred.
• 1+ year HVAC dispatching or related experience preferred.

Responsibilities

• Coordinate technician schedules and dispatch the right person based on skills, location, availability, and customer needs.
• Qualify incoming service calls, communicate response times, and adjust schedules for emergencies or priority.
• Keep customers and service manager informed about work progress and changes to schedules.
• Support the service office with data entry, billing verification, contract administration, time card review, and general office management.
• Order parts, create and track purchase orders, receive equipment, and maintain inventory records.
• Support onboarding, service contracts, RPZ testing, and other administrative processes.
• Identify sales opportunities and communicate leads to the appropriate team members.

Skills

Customer service

Office administration

Data entry

Organization

Communication

Multitasking

Microsoft Word

Microsoft Excel

Microsoft Outlook

Education

Associate degree in accounting

Accounting or related field preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Harris in Fargo, ND seeks a Service Dispatcher to coordinate the service team, build daily schedules, match technicians to service calls, and make decisions based on skills, location, availability, urgency, and cost. You’ll support the office with data entry, billing, contracts, time cards, parts ordering, inventory, and customer communication.

You’ll be central to the service operation, helping ensure swift response times, high customer satisfaction, and productive field work while handling