HVAC Service Dispatcher & Customer Support

BLUE RIDGE HEATING AND AIR LLC; Greenville (SC); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Professional development opportunities

Positive work environment

401k Plan with employer match

Accident Insurance

Group access to life insurance

Paid Time Off

Paid Holidays

Job summary

Blue Ridge Heating & Air LLC is looking for a Customer Service Representative / Dispatcher to join our team in Greenville. This role is vital for ensuring smooth operations in our service department, requiring excellent customer service skills and proficiency in ServiceTitan.

The ideal candidate will manage appointments, communicate with customers and technicians, and address inquiries professionally. The position offers a supportive work environment and opportunities for professional

Qualifications

• Previous ServiceTitan experience required.
• Minimum of 1 year of customer service experience.
• Strong customer service and interpersonal skills essential.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Answer incoming customer calls and respond to inquiries.
• Schedule appointments using ServiceTitan.
• Dispatch technicians based on location and availability.
• Maintain accurate customer and appointment information.

Skills

Customer service experience

Dispatching or scheduling

Communication skills

Organizational skills

ServiceTitan

Multitasking

Microsoft Office

Tools

ServiceTitan

Microsoft Office

Google Workspace

Job description

Blue Ridge Heating & Air LLC is looking for a Customer Service Representative / Dispatcher to join our team in Greenville. This role is vital for ensuring smooth operations in our service department, requiring excellent customer service skills and proficiency in ServiceTitan.

The ideal candidate will manage appointments, communicate with customers and technicians, and address inquiries professionally. The position offers a supportive work environment and opportunities for professional