HVAC Service Dispatcher & CSR

Blue ridge heating and air; Greenville (SC); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Professional development opportunities

Positive and supportive work enviro n-

401k Plan with employer match

Accident Insurance

Group access to life, short term disb.

Paid Time Off

Paid Holidays

Job summary

Blue Ridge Heating & Air is seeking an experienced, friendly, and highly organized Customer Service Representative / Dispatcher to join our Greenville team. This role is pivotal in keeping the service department running smoothly and serving as a first contact for customers while coordinating daily schedules for our service technicians.

The ideal candidate will be comfortable in a fast-paced environment, communicate professionally with customers and technicians, and have experience using

Qualifications

• 1 year of customer service experience or more.
• Experience in dispatching or scheduling is strongly preferred.
• Experience with ServiceTitan is required.
• HVAC, plumbing, electrical, or home-service industry exposure is a plus.

Responsibilities

• Answer calls and respond to emails and inquiries professionally.
• Schedule maintenance, diagnostics, and service appointments using ServiceTitan.
• Coordinate technicians' daily service schedules and dispatch based on location and priority.
• Communicate schedule changes to customers and technicians.
• Maintain accurate customer and appointment data in ServiceTitan.
• Assist with billing questions and general account needs.
• Handle customer concerns professionally and seek resolutions.

Skills

Customer service

Multitasking

Verbal & written communication

Organization

Team collaboration

Tools

ServiceTitan

Microsoft Office

Google Workspace

Job description

Blue Ridge Heating & Air is seeking an experienced, friendly, and highly organized Customer Service Representative / Dispatcher to join our Greenville team. This role is pivotal in keeping the service department running smoothly and serving as a first contact for customers while coordinating daily schedules for our service technicians.

The ideal candidate will be comfortable in a fast-paced environment, communicate professionally with customers and technicians, and have experience using