Dispatcher/CSR

Service Air; Silverhill (AL); On-site; USD 38,000 - 52,000; Full time

Job summary

Service Air in the United States is seeking a dispatch coordinator to manage daily schedules for service technicians and installation teams. You will communicate with customers for follow-ups, updates, and scheduling in a fast-paced, teamwork-driven environment.

The role emphasizes high typing speed, multitasking, and strong organization. Training on Service Titan and HVAC dispatching will be provided to the right candidate who enjoys helping others and thrives under pressure.

Qualifications

• 1-3 years of related experience and/or training in customer service, dispatching or project management, or equivalent combination of education and experience.
• Proactive, accountable, self-motivated and highly organized multitasker with attention to detail.
• Excellent communication and customer service skills, especially under pressure.
• Familiarity with Service Titan and HVAC dispatching is ideal (will train for right person).
• Team player who is a self-starter and able to learn independently.
• Confident in utilizing and learning new software programs.
• Geographical knowledge of service area or map reading skills.
• Must enjoy helping and working with others.

Responsibilities

• Maintaining the daily schedule for both service techs and installation teams.
• Communicating with customers daily for follow ups, tech arrival updates, scheduling, and more.

Skills

Customer service

Dispatching

Project management

Multitasking

Communication

Teamwork

Self-motivation

Detail orientation

Map reading

HVAC knowledge

Education

High school diploma or GED

Tools

Service Titan

HVAC dispatching software

Job description

About this position

• Maintaining the daily schedule for both service techs and installation teams
• Communicating with customers daily for follow ups, tech arrival updates, scheduling, and more Fast-paced environment with strong teamwork environment High typing and multitasking skills required

Requirements & Qualifications

• 1-3 years related experience and/or training in customer service, dispatching or project management, or equivalent combination of education and experience
• Proactive & accountable Self-motivated, fast learner and highly organized multi-tasker with attention to detail
• Excellent communication and customer service skills especially under pressure
• Familiarity with Service Titan and HVAC dispatching is ideal (will train for right person)
• Team player who is a self-starter and able to learn independently
• Confident in utilizing and learning new software programs
• Geographical knowledge of service area or map reading skills
• High school diploma or general education degree (GED)
• Must enjoy helping and working with others

Experience

Dispatching: 1-3+ years (Preferred)