HVAC Service Coordinator: QuickBooks & Service Titan Pro

Century Mechanical Holdings

Medford (MA)

In loco

USD 34.000 - 41.000

Tempo pieno

6 giorni fa

Candidati tra i primi

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Vantaggi offerti da questo lavoro

401(k) matching

Dental insurance

Employee assistance program

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Professional development assistance

Tuition reimbursement

Vision insurance

Descrizione del lavoro

Century Mechanical Holdings in Medford, MA is seeking a Service Coordinator/QuickBooks Specialist to act as the primary liaison between customers, field technicians, and management. You will schedule, dispatch, and coordinate service calls, ensuring timely communication and accurate work order processing.

The role requires extensive QuickBooks Online knowledge and Service Titan experience, with 2+ years in HVAC or related service industries.

Competenze

Must have extensive QuickBooks Online knowledge.
At least 1 year Service Titan experience.
2+ years in HVAC, plumbing, electrical, or a service-based industry.
Strong administrative, scheduling, and customer service skills.
Familiarity with permit processes and local municipality requirements.

Mansioni

Create, review, and close out work orders in Service Titan.
Verify job details and ensure accurate coding for labor, parts, and warranties.
Apply for and track permits for HVAC installations, replacements, and service jobs.
Assign and dispatch service technicians based on skill set and location.
Answer inbound service calls, emails, and portal requests; schedule appointments.
Register warranties for new installations and track expiration dates.
Create, renew, and track residential or light commercial maintenance agreements.
Assist with timecard verification and generate service performance reports.