HVAC Service Dispatch Lead

TriState HVAC Equipment LLP.; West Conshohocken (PA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) with company match

Paid time off

Job summary

TriState HVAC Equipment, LLC is seeking a Service Department Coordinator in West Conshohocken, PA to oversee service dispatch, scheduling, and customer communications. The role ensures smooth workflow across the service team and coordination with sales and technicians.

You will own scheduling, manage emergencies, and maintain high service standards, working fully on-site with a team focused on reliability and customer satisfaction.

Qualifications

• 5+ years of related experience in the MEP/HVAC service field.
• Experience with dispatching, scheduling, and customer service in a technical environment, preferably HVAC service.

Responsibilities

• Coordinate service requests and dispatch technicians to job sites.
• Manage customer communications and service fulfillment from intake to completion.
• Create and manage work orders; monitor job statuses and ensure timely updates.

Skills

Ownership

Scheduling

Customer service

Communication

Multitasking

Critical thinking

After-hours

HVAC knowledge

Education

High school diploma

Trade school in HVAC

Tools

BuildOps

Job description

TriState HVAC Equipment, LLC is seeking a Service Department Coordinator in West Conshohocken, PA to oversee service dispatch, scheduling, and customer communications. The role ensures smooth workflow across the service team and coordination with sales and technicians.

You will own scheduling, manage emergencies, and maintain high service standards, working fully on-site with a team focused on reliability and customer satisfaction.