HVAC Sales & Support Specialist

Bosch-HomeComfort; Horn Lake (MS); On-site; USD 29,000 - 36,000; Full time

Job summary

Bosch-HomeComfort in Horn Lake, MS distributes York HVAC equipment for residential and commercial use. The role focuses on answering calls, responding to emails, assisting customers at the counter with product inquiries, pricing, and order placement, and developing HVAC product knowledge to provide accurate guidance.

You will coordinate with warehouse and delivery teams to ensure timely fulfillment, document interactions in the company database, follow up post-purchase, and escalate complex

Qualifications

• High School diploma or equivalent.
• Proficient computer skills with demonstrated ability to operate business software and database systems.
• 1-2 years of customer service or sales experience in retail or commercial environments.
• Strong written and verbal communication for diverse customer bases.
• Ability to multitask and prioritize in a fast-paced environment.
• Excellent time management and organizational capabilities for multiple priorities.
• Flexible for occasional weekend shifts and extended hours as needed.
• Strong problem-solving skills and accurate order processing.

Responsibilities

• Answer incoming phone calls and respond to customer emails promptly.
• Assist customers at the counter with inquiries, pricing information, and order placement.
• Develop and maintain HVAC product knowledge to provide accurate technical guidance.
• Process customer orders, quotes, and service requests with accuracy.
• Identify sales opportunities and upsell complementary products and services.
• Build and maintain positive customer relationships to encourage repeat business.
• Document customer interactions and maintain detailed records in the company database.
• Resolve customer complaints professionally, escalating to management when needed.
• Coordinate with warehouse and delivery teams to ensure timely fulfillment.
• Follow up with customers post-purchase to confirm satisfaction and address needs.

Skills

Customer service

Communication skills

Multitasking

Time management

Attention to detail

Problem solving

Education

High School diploma or equivalent

Tools

CRM systems

Database software

Microsoft Office

Job description

Bosch-HomeComfort in Horn Lake, MS distributes York HVAC equipment for residential and commercial use. The role focuses on answering calls, responding to emails, assisting customers at the counter with product inquiries, pricing, and order placement, and developing HVAC product knowledge to provide accurate guidance.

You will coordinate with warehouse and delivery teams to ensure timely fulfillment, document interactions in the company database, follow up post-purchase, and escalate complex