HVAC Sales Representative

Thornton & Grooms Heating, Cooling & Plumbing; Farmington Hills (MI); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Excellent Medical, Dental, and Vision

Life Insurance

Onsite Clinic with NP

401(k) with Company Match

Unlimited PTO

Employee Discounts

Paid Parental Leave

Free Home Care Club membership

Job summary

Thornton & Grooms Heating, Cooling & Plumbing is seeking a Comfort Advisor to generate sales from prequalified residential leads. You will educate homeowners on heating and cooling options, sizing, and replacement considerations to fit their comfort and budget.

Ideal candidates have strong communication, a proven closing rate, and the ability to manage a flexible schedule including some evenings and Saturdays. Join a team that values Love, Team, Professionalism, and Today.

Qualifications

• Previous experience in customer-facing sales.
• Must be able to show a previous high-level closing rate.
• Able to work independently, multi-task, and prioritize to fit our customers’ needs.
• Strong communication, listening and problem-solving skills.
• Strong commitment to detail and punctuality.
• Possess an insatiable quest for knowledge with a consistent dedication to improving your quality of work.
• Ability to work a flexible, varying schedule including some nights and Saturdays.
• High school diploma or equivalent

Responsibilities

• Guide our customers through our sales process.
• Follow our sales process which includes conducting a through needs analysis through documentation of prescriptive survey.
• Conducting a heat load calculation to provide correct equipment sizing.
• Documentation of installation environment with pictures and videos.
• Collection of payments and / or processing financing applications.
• Full completion of all electronic or paper forms on a timely basis.
• Communication with Sales Lead Coordinator, Sales Manager, Installation Manager, Installation Coordinator on customer issues, installation date and equipment need.
• Maintain excellent customer service and receive testimonials, reviews, and referral leads from customers.
• Continuously expand on your knowledge of Heating and Cooling products and standards.

Skills

Customer-facing sales

Closing ability

Independent worker

Communication

Detail-oriented

Eager to learn

Flexible schedule

High school diploma

Education

High school diploma or equivalent

Job description

Do you love building relationships, earning trust, and helping homeowners find the right solutions for their homes?

At Thornton & Grooms, we’re looking for a sales professional who listens closely, explains options clearly, and cares about the people we serve. You’ll work with prequalified leads to help homeowners choose heating and cooling solutions that fit their needs, comfort, and budget.

Bring your proven sales experience, commitment to learning, and passion for taking care of customers to a team that lives its values: Love, Team, Professionalism, and Today.

The Big Task

Comfort Advisors will generate sales through prequalified leads in a residential setting. Education of customers as to the workings of their heating and cooling system along with reasons and options for replacement.

Key Tasks

• Guide our customers through our sales process
• Following our sales process which includes conducting a through needs analysis through documentation of prescriptive survey
• Conducting a heat load calculation to provide correct equipment sizing
• Documentation of installation environment with pictures and videos
• Collection of payments and / or processing financing applications
• Full completion of all electronic or paper forms on a timely basis
• Communication with Sales Lead Coordinator, Sales Manager, Installation Manager, Installation Coordinator on customer issues, installation date and equipment need.
• Maintain excellent customer service and receive testimonials, reviews, and referral leads from customers
• Continuously expand on your knowledge of Heating and Cooling products and standards

Desired Skills & Experience

• Previous experience in customer-facing sales
• Must be able to show a previous high-level closing rate
• Able to work independently, multi-task, and prioritize to fit our customers’ needs
• Strong communication, listening and problem-solving skills
• Strong commitment to detail and punctuality
• Possess an insatiable quest for knowledge with a consistent dedication to improving your quality of work
• Ability to work a flexible, varying schedule including some nights and Saturdays
• High school diploma or equivalent

Benefits

• Excellent Medical, Dental, and Vision Insurance
• Life Insurance
• Onsite Clinic with a Nurse Practitioner
• 401(k) with Company Match
• Unlimited PTO
• Employee Discounts
• Paid Parental Leave
• Free Home Care Club (HCC) Membership

Mission Statement

To be ever building the professionalism, integrity, and honor of the trades.

Requirements

Ability to pass prescreening requirements: Clear 9-panel drug test, background check, and a clean motor vehicle report for the past three years

Core Values

• Love
• Professionalism
• Team
• Today

Physical Demands

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Must have a command of senses, sight, hearing, touch. Specific vision abilities required include close vision, depth perception, and the ability to adjust and focus. Must hear and speak well enough to conduct business with all ages and ethnicities.

This position requires the ability to lift at least 50 pounds repeatedly up and down stairs various times a day. The ability to use hand tools, ability to enter crawl spaces, basements, attics, and moving equipment is needed. Must have command of senses, sight, hearing, touch. Specific vision abilities required include close vision, depth perception, and the ability to adjust and focus. Must hear and speak well enough to conduct business with customers.