HVAC Sales Manager

Cape Associates, Inc.; North Eastham (MA); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Health & dental coverage

Voluntary life insurance

401(k) & profit sharing

Paid family & medical leave

Employee referral program

Paid time off

Paid holidays

Bi-annual bonuses

Employee recognition programs

Job summary

Cape Associates, Inc. is seeking an HVAC Sales & Department Manager to drive revenue while overseeing the HVAC team’s daily performance.

You will meet with customers to assess needs, present estimates, and close opportunities, ensuring profitable projects and customer satisfaction. The role provides leadership to technicians and administrative staff, coordinates scheduling and project timelines, and collaborates with vendors to maintain quality and service standards while growing the

Qualifications

• 5+ years in HVAC sales, estimating or service leadership.
• Strong customer communication and team leadership abilities.
• Proficiency with standard office software (Word, Excel, Outlook).

Responsibilities

• Meet with customers to evaluate HVAC needs and prepare estimates.
• Lead HVAC team and ensure quality standards and safety.
• Coordinate scheduling, track department performance, and manage vendor relationships.

Skills

HVAC sales

Leadership

Communication

Organization

Problem solving

Tools

Microsoft Word

Excel

Outlook

Job description

The HVAC Sales & Department Manager is responsible for driving HVAC sales revenue while overseeing the daily performance of the HVAC team. This role focuses on identifying customer needs, recommending appropriate HVAC solutions, preparing estimates, & closing sales to maintain a consistent pipeline of profitable work for the department. The HVAC Sales & Department Manager also provides leadership & oversight to the HVAC team, ensuring high-quality workmanship, excellent customer service, & efficient coordination of projects. This position works closely with the administrative team to ensure smooth scheduling, communication, & customer satisfaction.

Benefits

• Health, Dental, & Voluntary Life (50% company contribution for first 2 years, then 75%) eligible after 90 days of employment
• An additional $50,000 life insurance policy (paid by Cape Associates)
• 401(k) & profit-sharing retirement plan
• Paid Family & Medical Leave through private insurer
• Employee Referral program
• Paid Time Off
• Paid Holidays
• Bi-Annual Bonuses
• Employee recognition programs

Responsibilities

• Meet with customers to evaluate HVAC needs & recommend appropriate equipment, upgrades, or services. Prepare & present estimates for HVAC system replacements, upgrades, & related services. Follow up on proposals & customer inquiries to convert opportunities into closed sales. Promote maintenance & service agreements to support long-term customer relationships. Develop sales opportunities through existing customers, technician referrals, & service calls. Maintain a consistent pipeline of upcoming work to support technician productivity & department revenue goals.
• HVAC Team Leadership Provide leadership & guidance to the HVAC team, including technicians & department administrative support. Support technicians with technical questions & job-related challenges when needed. Review completed work to ensure Quality Standards, Safety Requirements, & Company Expectations Are Met. Address customer concerns & resolve service issues in a professional & timely manner. Foster a collaborative, productive work environment that supports team performance & accountability.
• Department Oversight Monitor department workflow to ensure technicians have consistent & productive work schedules. Collaborate with administrative staff to coordinate scheduling & project timelines. Review job performance, productivity, & department results to support profitability goals. Identify opportunities to improve processes, service quality, & overall department performance. Maintain relationships with vendors & suppliers as needed regarding equipment, product support, & warranty issues.

Success in this role will be measured by: HVAC department revenue & profitability Sales conversion rates & proposal follow-up Technician productivity & quality of work Customer satisfaction & repeat business

Requirements

• 5+ years of experience in HVAC sales, estimating, service leadership, or a related field. Strong understanding of residential HVAC systems & solutions. Proven ability to communicate effectively with customers & team members. Leadership skills with the ability to support & motivate a small team. Strong organizational & problem-solving abilities. Proficiency with common office software such as Microsoft Word, Excel, & Outlook.