HVAC Sales Administrator

Granite City Electric; Plymouth Mobile Estates (MA); On-site; USD 31,000 - 45,000; Full time

Job summary

Granite City Electric Supply Company-Plymouth is seeking a Sales Administrator to support the HVAC team in Plymouth, MA. The role focuses on excellent customer service throughout the HVAC sales process, with an hourly rate starting at $27.50 and commensurate with experience.

You will process sales, scheduling, quotes for mini-split systems, and coordinate with internal staff to ensure timely, accurate information and strong customer satisfaction.

Qualifications

• Bachelor's degree or equivalent experience.
• 0-2 years of administrative or sales experience; HVAC knowledge is a plus.

Responsibilities

• Own and facilitate the HVAC team's processing of sales, vendor rebates, installation scheduling, and equipment troubleshooting.
• Over time, aid sales personnel with mini-split systems quoting.
• This is an introductory role with a path to become a junior salesperson.
• Identify customer needs and utilize company resources to meet them.
• Follow-up on orders and respond to customer inquiries promptly.
• Maintain high customer satisfaction through effective communication.
• Provide accurate information as customers move through installation.

Skills

Relationship building

Communication skills

Software aptitude

Prioritization

Interpersonal skills

Attention to detail

Adaptability

Sense of urgency

Education

Bachelor's degree or equivalent

Job description

Granite City Electric Supply Company-Plymouth
3 Industrial Park Rd
Plymouth, MA 02360, USA

Description

The Sales Administrator will be responsible for supporting the HVAC team as it continues to scale. They will focus on providing excellent customer service to internal and external customers throughout the HVAC Sales Process. The hourly pay rate for this role starts at $27.50/hr and up commensurate with experience.

Essential Functions

• Own and facilitate the HVAC team's processing of sales, vendor rebates, installation scheduling, and equipment troubleshooting.
• Over time, this will also include aiding our sales personnel with mini-split systems quoting.
• This is an introductory role will a "step-up" objective to become a junior salesperson.
• Identify customer needs and utilize the appropriate company resources to meet them.
• Follow-up on existing orders, process all customer inquiries in a timely fashion.
• Maintain the highest level of customer satisfaction through effective communication.
• Provide accurate information to the customers as they move through the installation process.
• Develop a knowledge of the marketplace and present a competitive advantage to our customers.
• Manage time properly, be well-planned.
• Work effectively with internal customers.
• Operate within the policies and procedures of the company.
• Collaborate with Sales/Branch managers to provide top customer service to our installers and end users.

Position Requirements

• Ability to build, strengthen, and maintain effective business relationships with customers and internal GCE staff.
• Strong verbal, written, and presentation skills.
• Extremely comfortable learning and mastering new software applications critical for the role.
• Ability to plan and prioritize activities and handle confidential information with discretion.
• Proven ability to interact effectively with all levels of the organization.
• Strong organizational skills and attention to detail.
• Flexibility and willingness to adapt to changing business conditions.
• Ability to work with a sense of urgency.

Supervisory Responsibilities

• None

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• This is partly a stationary role but involves climbing stairs in many of our branch locations; This would require the ability to lift boxes and materials, open filing cabinets. The employee may be required to sit for long periods of time but will also be expected to do on-site/field work such as tradeshows, meetings and installations. You will have to be able to lift 50 pounds of equipment.

Travel

• Work out of the GCE Plymouth MA location. New England regional travel will be required at 25-30% of the time.

Education and Experience

• Bachelor's degree or equivalent experience.
  0-2 years of administrative or sales experience Knowledge or background of HVAC products is a plus

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.