HVAC Retail Operations Manager

Blue Collar Services; Austin (TX); On-site; USD 108,000 - 132,000; Full time

Benefits offered by this job

Health insurance

Bonus based on performance

Dental insurance

Job summary

Blue Collar Services is seeking a Home Services Manager (HVAC Operations and Sales) in Austin, TX. This role demands full operational and financial ownership of a $3.5M residential HVAC retail division. The manager will ensure compliance, oversee field operations, and bridge technical execution with revenue generation.

The ideal candidate must have 5 years of leadership in home services and demonstrate strong conflict resolution and accountability skills. Join a dynamic team and lead the transformation of our customer engagement.

Qualifications

• 5 years of leadership experience in residential home services.
• Ability to balance operational labor tracking with sales goals.
• Strong conflict resolution and culture-building skills.

Responsibilities

• Lead field operations to ensure safety compliance and team morale.
• Optimize inbound lead flow in partnership with marketing.
• Manage the transition of customers into permanent accounts.
• Maintain standards across field staff and vehicles.
• Provide business insights from management software.

Skills

Leadership

Operational Labor Tracking

Conflict Resolution

Sales Optimization

Job description

Benefits:

• Health insurance
• Bonus based on performance
• Dental insurance

Job Title:

Home Services Manager (HVAC Operations and Sales)

Location:

Austin, TX

Base Salary:

$120,000

Position Summary:

The Home Services Manager will take full operational and financial ownership of a $3.5M residential HVAC retail division in North Austin. This leader will bridge the gap between technical execution and revenue generation, managing service technicians, sales leadership, and customer satisfaction metrics.

Essential Job Functions:

• Lead field operations from the front to ensure safety compliance and high team morale.
• Partner with marketing coordinators to optimize inbound lead flow and conversion metrics.
• Oversee the operational transition of out-of-warranty customers into permanent retail accounts.
• Maintain high appearance and execution standards across the field staff and fleet vehicles.
• Deliver actionable business insight from internal field service management software.

Minimum Requirements:

• Experience: 5 years of specific leadership inside residential home services.
• Functional Expertise: Demonstrated track record balancing operational labor tracking with sales goals.
• Leadership Style: High accountability with advanced conflict resolution and culture-building skills.