HVAC Residential Ops Lead & Technician Trainer

K Komfort Heating & Cooling; Milwaukee (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life/AD&D insurance

401(k) with company match

Paid time off

Paid holidays

Short-Term Disability (2027)

Job summary

The Assistant Residential Operations Manager at K Komfort Heating & Cooling will work closely with the Residential Operations Manager, Dispatcher, Service Technicians, and HVAC Installers-Residential to support daily operations and administration, provide technical guidance, and help with training programs.

This role also involves diagnosing, repairing, and maintaining residential HVAC systems, and assisting team members with technical questions to ensure customer satisfaction.

Qualifications

• Minimum of 3 years of experience in residential HVAC and operations.
• Strong knowledge of HVAC systems, tools, and equipment.
• Excellent problem-solving and communication skills.
• Ability to educate customers on system operation and maintenance.

Responsibilities

• Assist the Residential Operations Manager with daily operations and admin tasks.
• Develop and implement training programs to build confidence in technicians.
• Coach and train team on HVAC procedures and common field issues.
• Diagnose and repair residential HVAC systems following manufacturer specifications.
• Perform routine maintenance to improve reliability, efficiency, and safety.
• Document service findings and parts used in the service software.
• Explain issues and options to customers professionally.
• Participate in an on-call rotation for after-hours service.

Skills

HVAC knowledge

Problem-solving

Communication skills

Driver's license

Education

High school diploma or GED

EPA 608 Type II certification

Job description

The Assistant Residential Operations Manager at K Komfort Heating & Cooling will work closely with the Residential Operations Manager, Dispatcher, Service Technicians, and HVAC Installers-Residential to support daily operations and administration, provide technical guidance, and help with training programs.

This role also involves diagnosing, repairing, and maintaining residential HVAC systems, and assisting team members with technical questions to ensure customer satisfaction.