HVAC/R Service Technician

Loyal Plumbing LLC; Rapid City (SD); On-site; USD 52,000 - 83,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision insurance

Paid time off: Vacation / sick /holidA

401(k) with company match

Company-supplied vehicle (take-home)

Job summary

Loyal Plumbing LLC in Rapid City, SD is seeking an HVAC Service Technician to diagnose, repair, and maintain residential and light commercial systems. You will explain findings in plain language and present options that fit the customer’s home, budget, and safety.

Join a team that values training, workmanship, and customer satisfaction. You’ll collaborate with dispatch and management to complete service calls efficiently while upholding high standards and safety.

Qualifications

• 3+ years of experience servicing and repairing residential HVAC systems.
• Strong knowledge of residential HVAC diagnostics.
• Clean and safe driving record.
• Strong communication and leadership skills.
• Coachable, motivated, and committed to continuous improvement.

Responsibilities

• Diagnose, repair, and maintain residential and light commercial HVAC systems, including furnaces, air conditioners, heat pumps, air handlers, and mini-splits.
• Troubleshoot electrical, mechanical, and refrigerant issues to identify root causes and verify proper system operation after service.
• Evaluate system age, condition, and repair history to determine whether repair or replacement serves the customer’s best interest.
• Educate homeowners in plain language on what's happening with their system and present options transparently, including long-term cost.
• Ensure all work meets manufacturer specifications, local codes, and company safety standards.
• Maintain a clean, professional job site and keep the company vehicle properly stocked and inventoried.
• Complete accurate service documentation, job notes, and equipment history.
• Participate in ongoing technical training to stay current on equipment, tools, and repair techniques.

Skills

HVAC knowledge

Diagnostics

Communication

Leadership

Clean driving record

Continuous improvement

Job description

Description

Why Join Loyal Plumbing?

At Loyal Plumbing, Heating & Cooling, we're more than a service company, we're a team committed to doing right by our customers and our community. Founded in 2012 with a vision to deliver quality service while mentoring the next generation, we've grown into a leader in residential and commercial service across Rapid City. If you value serving others, learning on the job, and growing with a company that cares about your future, Loyal might be the home for you.

What You'll Do

We're looking for an exceptional HVAC Service Technician who takes pride in their craft and consistently delivers accurate diagnostics, quality repairs, and outstanding customer experiences. As an HVAC Service Technician, you will diagnose, repair, and maintain residential and light commercial HVAC systems and just as importantly, help homeowners understand what's actually going on with their system so they can make an informed decision. You will identify system issues efficiently, explain findings in plain language, and recommend the option that's genuinely best for the customer's home, budget, and safety. By working closely with dispatch and management, you will help complete service calls efficiently while maintaining the highest standards of workmanship and customer satisfaction.

The essential functions include, but are not limited to the following:

• Diagnose, repair, and maintain residential and light commercial HVAC systems, including furnaces, air conditioners, heat pumps, air handlers, and mini-splits
• Troubleshoot electrical, mechanical, and refrigerant issues to identify root causes and verify proper system operation after service
• Evaluate system age, condition, and repair history to determine whether repair or replacement genuinely serves the customer's best interest
• Educate homeowners in plain language on what's happening with their system and present options transparently, including long-term cost, so they can make an informed decision
• Ensure all work meets manufacturer specifications, local codes, and company safety standards
• Maintain a clean, professional job site and keep the company vehicle properly stocked and inventoried
• Complete accurate service documentation, job notes, and equipment history
• Participate in ongoing technical training to stay current on equipment, tools, and repair techniques

Requirements

Skills

• Strong knowledge of residential HVAC systems and diagnostic procedures
• 3+ Years of experience servicing and repairing residential HVAC systems (Preferred)
• Clean and safe driving record
• Strong communication and leadership skills
• High integrity and professionalism in customers’ homes
• Coachable, motivated, and committed to continuous improvement

Why Choose Loyal?

• Competitive pay
• Medical, dental, vision insurance
• Paid time off: Vacation / sick / holidays
• 401(k) with company match
• Company-supplied vehicle (take-home)