HVAC & Plumbing Service Manager: Lead & Grow Team

Howell Chase Heating, Cooling, and Plumbing; Bluffton (SC); On-site; USD 70,000 - 80,000; Full time

Job summary

Howell Chase Heating, Cooling, and Plumbing in Bluffton, SC is seeking an experienced HVAC & Plumbing Service Manager to lead service operations and drive growth. This hands‑on leadership role combines management with field work, requiring a strong technical background and a proven ability to lead technicians and improve performance.

The successful candidate will mentor technicians, supervise operations, and partner with dispatch and office staff to ensure efficient scheduling, excellent

Qualifications

• Experience leading HVAC and/or plumbing service operations.
• Strong technical background in HVAC and/or plumbing.
• Ability to coach technicians on performance and communication.
• Familiarity with service KPIs and field operations.

Responsibilities

• Lead, coach, and hold HVAC and plumbing service technicians accountable for performance.
• Support technicians with technical troubleshooting and difficult service calls.
• Monitor productivity, revenue, average ticket, callbacks, close rates, and other KPIs.
• Conduct technician meetings, training, coaching, and performance reviews.

Skills

HVAC management

Plumbing service

Team leadership

Customer service

Troubleshooting

KPI analysis

Job description

Howell Chase Heating, Cooling, and Plumbing in Bluffton, SC is seeking an experienced HVAC & Plumbing Service Manager to lead service operations and drive growth. This hands‑on leadership role combines management with field work, requiring a strong technical background and a proven ability to lead technicians and improve performance.

The successful candidate will mentor technicians, supervise operations, and partner with dispatch and office staff to ensure efficient scheduling, excellent