HVAC and Plumbing Service Manager

Howell Chase Heating, Cooling, and Plumbing; Bluffton (SC); On-site; USD 70,000 - 80,000; Full time

Job summary

Howell Chase Heating, Cooling, and Plumbing in Bluffton, SC is seeking an experienced HVAC & Plumbing Service Manager to lead service operations and drive growth. This hands‑on leadership role combines management with field work, requiring a strong technical background and a proven ability to lead technicians and improve performance.

The successful candidate will mentor technicians, supervise operations, and partner with dispatch and office staff to ensure efficient scheduling, excellent

Qualifications

• Experience leading HVAC and/or plumbing service operations.
• Strong technical background in HVAC and/or plumbing.
• Ability to coach technicians on performance and communication.
• Familiarity with service KPIs and field operations.

Responsibilities

• Lead, coach, and hold HVAC and plumbing service technicians accountable for performance.
• Support technicians with technical troubleshooting and difficult service calls.
• Monitor productivity, revenue, average ticket, callbacks, close rates, and other KPIs.
• Conduct technician meetings, training, coaching, and performance reviews.

Skills

HVAC management

Plumbing service

Team leadership

Customer service

Troubleshooting

KPI analysis

Job description

HVAC and Plumbing Service Manager

Howell Chase Heating, Cooling, and Plumbing Bluffton, South Carolina, United States

About this position

HVAC & Plumbing Service Manager

Howell Chase Heating & Air Conditioning
Bluffton, SC
Base Salary: $70,000–$80,000 annually

Howell Chase is seeking an experienced HVAC & Plumbing Service Manager to lead our service operations and help drive the continued growth of our team.

This is a hands‑on leadership position for someone who understands the service business from both sides — leading technicians and working in the field. The ideal candidate has previous management experience along with a strong technical background in HVAC and/or plumbing.

What You’ll Do

Lead, coach, and hold HVAC and plumbing service technicians accountable for performance

Support technicians with technical troubleshooting and difficult service calls

Monitor technician productivity, revenue, average ticket, callbacks, close rates, and other key performance indicators

Conduct regular technician meetings, training, coaching, and performance reviews

Ensure technicians provide excellent customer service and communicate professionally with homeowners

Help develop technicians' technical, communication, and sales skills

Review service calls and identify opportunities to improve performance

Work closely with dispatch and office staff to maintain efficient scheduling and workflow

Assist with recruiting, interviewing, onboarding, and training new technicians

Ensure company policies, safety procedures, and quality standards are consistently followed

Address customer concerns and assist with escalated situations when necessary

Help control labor, materials, warranty work, callbacks, and other service department expenses

Maintain a strong culture of accountability, teamwork, professionalism, and customer service

Work with company leadership to achieve department revenue and profitability goals

What We’re Looking For

Required:

Previous HVAC and/or plumbing service management experience

Strong understanding of residential service operations

Proven ability to lead and hold technicians accountable

Strong technical troubleshooting knowledge

Excellent communication and customer-service skills

Ability to coach technicians on both technical performance and customer communication

Comfortable reviewing KPIs and using performance data to manage the department

Strong organizational and problem‑solving skills

Valid driver's license

Preferred:

Experience managing both HVAC and plumbing service operations

ServiceTitan or similar field‑service software experience

Experience managing department revenue, labor, budgets, and profitability

Experience recruiting, training, and developing service technicians

Compensation

$70,000–$80,000 base salary annually, based on experience and qualifications.

Who Will Succeed in This Role?

We're looking for someone who isn't afraid to get involved. You should be comfortable coaching a technician through a difficult call, reviewing numbers with leadership, handling a customer concern, and holding your team accountable to company expectations.

If you've spent time turning wrenches in the field and leading technicians, understand what it takes to run a successful residential service department, and enjoy developing people while driving results, we'd like to hear from you.

Salary Information

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