HVAC and Plumbing Service Dispatcher

IMCOR - Interstate Mechanical, LLC; Phoenix (AZ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

401k

Paid Time Off

Job summary

IMCOR - Interstate Mechanical, LLC in Phoenix is seeking a highly organized Dispatching Professional to join our HVAC and Plumbing service team. The ideal candidate will coordinate field technicians, manage service calls, and ensure timely, accurate customer updates for commercial accounts.

We value punctuality, attention to detail, and the ability to multitask in a fast-paced environment. The schedule is 7:00 AM–4:00 PM, and a pre-employment drug screen is required.

Qualifications

• Must have experience in Plumbing and HVAC.
• Excellent communication with commercial clients and team members.
• Ability to manage multiple tasks and stay organized in a fast-paced environment.
• Detail-oriented with a focus on timely updates to customers and technicians.
• Able to schedule and coordinate service calls efficiently and professionally.
• Willingness to pass a pre-employment drug screen and start on time.

Responsibilities

• Coordinate with Client Services to manage local and national accounts.
• Communicate with customers daily, providing updates on technician arrival times and parts availability.
• Proactively schedule services for over a week in advance.
• Monitor ongoing projects and relay accurate details to customers and technicians.
• Take incoming calls, set up service work orders, and coordinate service schedules.
• Collaborate with inside sales and operations to maintain an organized schedule and effective communication.

Skills

HVAC knowledge

Plumbing experience

Customer service

Communication skills

Time management

Team collaboration

Job description

Interstate Mechanical LLC

IMCOR is one of Arizona’s largest Mechanical subcontractors, specializing in Design/Build, Industrial HVAC, Piping & Plumbing Systems, Service Maintenance and Special / Facility Projects. We provide customized services to meet our customers’ ongoing needs and use our problem solving and ingenuity to ensure we are a valuable partner to our customers. The HVAC & Plumbing Service Dispatching Professional that joins our team needs to hit the ground running, understand the sense of urgency in getting tasks done quickly and efficiently in a fast paced environment. This person needs to be very detailed oriented. Customer Service is a key component large focus on personal and professional development and will surround you with the TEAM and resources to be successful. This is a phenomenal career opportunity to come and join the great culture at IMCOR.

Position Summary

We are seeking a highly organized, experienced Commercial Dispatcher to join our HVAC and Plumbing service team. The ideal candidate will have strong communication skills, industry knowledge, and the ability to effectively coordinate field technicians, manage service calls, and ensure timely and efficient customer service for commercial clients.

Responsibilities

• Collaborate with the Client Services team to ensure local and national accounts are effectively managed.
• Communicate with customers via phone daily, providing updates on technician arrival times, parts availability.
• Proactively schedule services for over a week in advance.
• Monitoring ongoing projects and jobs, ensuring accurate details are relayed to both customers and technicians.
• Take incoming calls, set up service work orders, and coordinate service schedules throughout the day.
• Work closely with the inside sales and operations teams to maintain an organized schedule and ensure effective communication with customers.
• Partner with team members, technicians, and use available portals to create the best solutions for our customers.
• Understand the skills of each technician and ensure the right person is assigned to each job, providing the most value and effective service.

Qualifications

• MUST HAVE Experience in Plumbing and HVAC
• Communicate with commercial clients to confirm appointments, provide status updates, and handle inquiries or issues.
• Excellent organizational skills with the ability to manage multiple tasks at once.
• Eagerness to learn the business and the ability to work independently while also collaborating with the team to exceed goals.
• Strong ability to complete tasks efficiently while keeping others informed with customer updates and time expectations.
• Excellent communication skills, with a focus on providing detailed information to customers, technicians, and operations.
• Proven expertise in customer service and problem-solving.
• Detail-oriented with the ability to multitask, understanding that your performance is crucial to the success of the business.
• Reliable and punctual, with a commitment to starting work on time (7:00 AM - 4:00 PM).
• Ability to manage tight deadlines and handle multiple tasks simultaneously to achieve consistent success.
• Flexibility to assist where needed and contribute to the success of TEAM IMCOR.
• Must pass a pre-employment drug screen with a negative result.

We E-Verify

IMCOR is an Equal Opportunity Employer, providing Competitive Wages, Excellent Employee Benefits; Medical, Dental ,Vision, Life, 401k, Paid Time Off.