HVAC/Plumbing Service Dispatch & Operations Coordinator

National H.V.A.C. Service, Ltd.; Springdale (AR); On-site; USD 36,000 - 54,000; Full time

Job summary

National H.V.A.C. Service, Ltd. is seeking a Service Coordinator to manage daily HVAC/R and plumbing service operations for commercial clients.

You will schedule calls, dispatch technicians, and maintain accurate records in ERP systems to ensure timely, safe, and high-quality service. The role requires strong organization, excellent communication, and the ability to handle high-pressure situations while collaborating with a skilled team.

Qualifications

• High school diploma or equivalent is required.
• 1-3 years of experience in an office setting.
• Strong communication and organization skills.
• Proficiency in Microsoft Office Suite and data entry.

Responsibilities

• Schedule service calls, installations, and maintenance based on technician availability and urgency.
• Dispatch technicians to job sites with pertinent job details to ensure safe, timely work.
• Communicate with clients to confirm appointments and provide updates.
• Maintain detailed records of service requests, assignments, and completed work in ERP.
• Address emergencies promptly and resolve scheduling conflicts to keep customers satisfied.
• Enter and update job status and customer information in ERP systems.

Skills

Attention to detail

Communication skills

Time management

Punctuality

Team player

Multitasking

Typing 50 wpm

Education

High school diploma or equivalent

Associate or Bachelor's degree in business or related field

Tools

Microsoft Office Suite

ERP software

Job description

National H.V.A.C. Service, Ltd. is seeking a Service Coordinator to manage daily HVAC/R and plumbing service operations for commercial clients.

You will schedule calls, dispatch technicians, and maintain accurate records in ERP systems to ensure timely, safe, and high-quality service. The role requires strong organization, excellent communication, and the ability to handle high-pressure situations while collaborating with a skilled team.