Service Coordinator

National H.V.A.C. Service, Ltd.; Springdale (AR); On-site; USD 36,000 - 54,000; Full time

Job summary

National H.V.A.C. Service, Ltd. is seeking a Service Coordinator to manage daily HVAC/R and plumbing service operations for commercial clients.

You will schedule calls, dispatch technicians, and maintain accurate records in ERP systems to ensure timely, safe, and high-quality service. The role requires strong organization, excellent communication, and the ability to handle high-pressure situations while collaborating with a skilled team.

Qualifications

• High school diploma or equivalent is required.
• 1-3 years of experience in an office setting.
• Strong communication and organization skills.
• Proficiency in Microsoft Office Suite and data entry.

Responsibilities

• Schedule service calls, installations, and maintenance based on technician availability and urgency.
• Dispatch technicians to job sites with pertinent job details to ensure safe, timely work.
• Communicate with clients to confirm appointments and provide updates.
• Maintain detailed records of service requests, assignments, and completed work in ERP.
• Address emergencies promptly and resolve scheduling conflicts to keep customers satisfied.
• Enter and update job status and customer information in ERP systems.

Skills

Attention to detail

Communication skills

Time management

Punctuality

Team player

Multitasking

Typing 50 wpm

Education

High school diploma or equivalent

Associate or Bachelor's degree in business or related field

Tools

Microsoft Office Suite

ERP software

Job description

Description

The Service Coordinator plays a critical role in managing and organizing the daily operations of HVAC/R and plumbing services for commercial clients.

Job Type

Full-time

Key Responsibilities

• Scheduling: Coordinate and schedule service calls, installations, and maintenance based on technician availability, customer priority, and job urgency.
• Dispatching: Dispatch technicians to job sites in a timely and efficient manner, providing any pertinent information required to complete the job quickly and safely.
• Customer Communication: Communicate with clients to confirm service appointments, provide updates, and address any concerns or inquiries.
• Job Tracking and Documentation: Maintain detailed records of all service requests, technician assignments, and completed work. Ensure accurate logging of job details and requirements.
• Problem Solving: Address emergency service requests and resolve any scheduling conflicts or service issues promptly, ensuring customer satisfaction.
• Data Entry and Reporting: Input and update job status, customer information, and technician schedules in the company's Enterprise Resource Planning (ERP) software.

Requirements

• High school diploma or equivalent
• 1-3 years of experience in an office setting
• Team player mentality and work ethic
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, Teams, etc.)
• Minimum 50 words per minute typing skills
• Strong attention to detail and accuracy in data entry
• Excellent punctuality
• Excellent communication skills, both written and verbal
• Excellent time management skills
• Ability to handle high-pressure situations and resolve conflicts quickly
• Ability to manage multiple tasks simultaneously and meet deadlines
• Strong organizational skills

Preferred Qualifications

• Associate or Bachelor's degree in business or a related field
• Prior experience in customer service and dispatching in a related field
• Familiarity with HVAC/R and plumbing systems and services

Working Conditions

• Ability to work in a fast-paced office environment
• May require sitting for extended periods, using a computer and telephone
• Occasional lifting of up to 50 pounds
• Flexibility to respond to after-hours emergencies or urgent client needs may be required