HVAC Dispatch Specialist | Career Growth & 401k

Champion Comfort Experts Heating & Cooling; Flat Rock (NC); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical, Prescription, Dental, Vision

401k with matching

Paid time off

Career development and training

Job summary

Champion Comfort Experts Heating & Cooling in North Carolina is seeking a Dispatcher to join our team. You will deliver exceptional customer service, schedule and dispatch HVAC, plumbing, and electrical service calls, and optimize technician routes.

This full-time on-site role offers hands-on training, clear growth paths, competitive hourly pay, and benefits including medical, dental, vision, a 401k match, and paid time off.

Qualifications

• Minimum 2 years of dispatch experience.
• Experience with Service Titan is a major plus.
• Ability to work in a fast-paced environment and prioritize tasks.

Responsibilities

• Deliver exceptional customer service to customers and technicians.
• Schedule and dispatch HVAC, plumbing, and electrical service calls.
• Optimize technician routes and schedules for efficiency.
• Coordinate the right technician for each job based on skills and availability.
• Communicate schedule updates and resolve customer concerns.
• Support team goals, customer satisfaction, and revenue growth.

Skills

Dispatch experience

Service Titan

Customer service

Scheduling

Routing optimization

Tools

ServiceTitan software

Job description

Champion Comfort Experts Heating & Cooling in North Carolina is seeking a Dispatcher to join our team. You will deliver exceptional customer service, schedule and dispatch HVAC, plumbing, and electrical service calls, and optimize technician routes.

This full-time on-site role offers hands-on training, clear growth paths, competitive hourly pay, and benefits including medical, dental, vision, a 401k match, and paid time off.