HVAC Parts Specialist - Growth & Solutions

Clark Schaefer Hackett; Columbus (OH); On-site; USD 50,000 - 68,000; Full time

Benefits offered by this job

Medical and dental insurance (50% cost

401(k) with company match

Paid time off

Paid holidays

Job summary

ElitAire is seeking a Parts Specialist in Columbus, OH to support HVAC parts and aftermarket needs. You will handle parts identification, quotes, orders, and customer inquiries from contractors and service techs, coordinating with our Cincinnati and Indianapolis teams and manufacturers.

Training will be provided. Expect to manage orders end-to-end, provide timely quotes and updates, and help grow our parts business across the region.

Qualifications

• High school degree or GED is required.
• 3+ years in parts, order management, inside sales, distribution, or customer service.
• Excellent customer service and interpersonal skills.
• Ability to lift up to 50-Lbs with or without accommodations.
• Ability to operate a powered lift.
• HVAC or mechanical experience is a plus, and training provided.
• Accurate and organized with multiple open orders.

Responsibilities

• Assist customers with various product related inquiries and parts identification.
• Identify the right part using model and serial numbers, photos, and manufacturer documentation, with training and support from our Parts team.
• Process customer orders and purchases with appropriate vendor supply team.
• Quote, enter, and track orders in our ERP system, and follow every order through to delivery.
• Respond to every customer request with a quote or a status update within 8 business hours.
• Work with manufacturer supply teams on availability, lead times, expediting, and returns.
• Support internal sales team by providing overall technical support and researching options including but not limited to receiving and processing orders, product and service questions, warranty administration and overall customer needs.
• Secure additional orders through proactive recommendations based on clients' needs.
• Assist in vendor sales, inventory, purchasing, pricing, and warranty administration.
• Maintain warehouse inventory accuracy.
• Receive, pick, and ship orders as needed.

Skills

Parts knowledge

Order management

Customer service

ERP experience

Education

High school diploma

Tools

Acumatica ERP

Job description

ElitAire is seeking a Parts Specialist in Columbus, OH to support HVAC parts and aftermarket needs. You will handle parts identification, quotes, orders, and customer inquiries from contractors and service techs, coordinating with our Cincinnati and Indianapolis teams and manufacturers.

Training will be provided. Expect to manage orders end-to-end, provide timely quotes and updates, and help grow our parts business across the region.