Parts Specialist

Clark Schaefer Hackett; Columbus (OH); On-site; USD 50,000 - 68,000; Full time

Benefits offered by this job

Medical and dental insurance (50% cost

401(k) with company match

Paid time off

Paid holidays

Job summary

ElitAire is seeking a Parts Specialist in Columbus, OH to support HVAC parts and aftermarket needs. You will handle parts identification, quotes, orders, and customer inquiries from contractors and service techs, coordinating with our Cincinnati and Indianapolis teams and manufacturers.

Training will be provided. Expect to manage orders end-to-end, provide timely quotes and updates, and help grow our parts business across the region.

Qualifications

• High school degree or GED is required.
• 3+ years in parts, order management, inside sales, distribution, or customer service.
• Excellent customer service and interpersonal skills.
• Ability to lift up to 50-Lbs with or without accommodations.
• Ability to operate a powered lift.
• HVAC or mechanical experience is a plus, and training provided.
• Accurate and organized with multiple open orders.

Responsibilities

• Assist customers with various product related inquiries and parts identification.
• Identify the right part using model and serial numbers, photos, and manufacturer documentation, with training and support from our Parts team.
• Process customer orders and purchases with appropriate vendor supply team.
• Quote, enter, and track orders in our ERP system, and follow every order through to delivery.
• Respond to every customer request with a quote or a status update within 8 business hours.
• Work with manufacturer supply teams on availability, lead times, expediting, and returns.
• Support internal sales team by providing overall technical support and researching options including but not limited to receiving and processing orders, product and service questions, warranty administration and overall customer needs.
• Secure additional orders through proactive recommendations based on clients' needs.
• Assist in vendor sales, inventory, purchasing, pricing, and warranty administration.
• Maintain warehouse inventory accuracy.
• Receive, pick, and ship orders as needed.

Skills

Parts knowledge

Order management

Customer service

ERP experience

Education

High school diploma

Tools

Acumatica ERP

Job description

Job Opportunity: Parts Specialist with ElitAire in Columbus, OH

Columbus, OH | Full-time | On-site

Do you thrive on helping customers and developing strong relationships? Do you excel at identifying solutions and solving logistic challenges? Are you seeking a career growth opportunity? If your answer is yes, we need to talk!

As a Parts Specialist at ElitAire, you will provide parts and aftermarket support for a wide range of HVAC equipment, handling parts sales, customer orders, and customer inquiries.

In our Columbus office, you will take requests from mechanical contractors, building owners, facility teams, and our own service technicians. You will identify the part, quote it, order it, and keep the customer updated until it arrives. You will work alongside our Parts team in Cincinnati and Indianapolis and directly with the manufacturers we represent. You don't need to know HVAC equipment today; we'll teach you.

Salary range: $50k - 68k, depending on knowledge and experience.

Benefits:

• Medical and dental insurance with ElitAire covering 50% of the cost
• a 401(k) with company match
• paid time off
• paid holidays

Responsibilities:

• Assist customers with various product related inquiries and parts identification.
• Identify the right part using model and serial numbers, photos, and manufacturer documentation, with training and support from our Parts team.
• Process customer orders and purchases with appropriate vendor supply team.
• Quote, enter, and track orders in our ERP system, and follow every order through to delivery.
• Respond to every customer request with a quote or a status update within 8 business hours. No request goes unanswered.
• Work with manufacturer supply teams on availability, lead times, expediting, and returns.
• Support internal sales team by providing overall technical support and researching options including but not limited to receiving and processing orders, product and service questions, warranty administration and overall customer needs.
• Secure additional orders through proactive recommendations based on clients' needs.
• Assist in vendor sales, inventory, purchasing, pricing, and warranty administration.
• Maintain warehouse inventory accuracy.
• Receive, pick, and ship orders as needed.

Requirements:

• High school degree or GED; required
• 3+ years in parts, order management, inside sales, distribution, or customer service
• Excellent customer service and interpersonal skills
• Ability to lift up to 50-Lbs with or without accommodations.
• Ability to operate a powered lift
• Curiosity and a willingness to learn; HVAC or mechanical experience is a plus, and we will train you on the equipment
• Accuracy and organization; ability to manage many open orders at once without dropping one
• Clear, prompt written communication, as most of this job happens over email
• Experience with an ERP or order-entry system; Acumatica is a plus

Career Growth and Promotion Opportunities:

Our Parts business is growing, and we promote from within. Strong performers can grow into a lead role supporting our service department's aftermarket needs, and into broader Parts leadership across our territory.

Join ElitAire, where our commitment to both customers and our team defines our success. We prioritize people and deliver top-notch sales, service, and controls to the commercial and industrial HVAC market across Ohio, Kentucky, and Indiana. Since 2008, we've grown from 7 employees to a thriving team of more than 120, and we're on a robust trajectory of expansion.

ElitAire is part of the Daikin group.

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